Join our Manulife Bank Contact Center as a Bilingual Customer Service Representative (French & English) and make an impact by delivering exceptional service and building strong customer connections.
Build your career in a supportive, flexible environment. Our hybrid model combines in-office collaboration Tuesday to Thursday with remote work on other days. Schedules may fall between 7:00 a.m. and 11:00 p.m. ET on weekdays and 8:00 a.m. and 8:00 p.m. ET on weekends; availability is required, and schedules are provided in advance. You’ll grow with a collaborative team and enjoy perks such as unlimited coffee and a culture that values your well-being.
Responsibilities:
- Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
- Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.
- Use advanced technology and software to document interactions accurately and resolve concerns efficiently.
- Demonstrate empathy and emotional intelligence to build trust and positive relationships.
- Stay informed about products, services, and industry regulations to provide accurate, useful information.
- Collaborate with colleagues and other departments to resolve complex issues.
Required Qualifications:
- Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
- Experience in a fast-paced customer service environment.
- Call center experience will be considered a strong asset, especially within financial services.
- Strong technical skills and ability to navigate multiple systems.
Preferred Qualifications:
- Empower: Inspire confidence and take initiative.
- Serve: Show genuine care and flexibility in helping customers.
- Grow: Embrace collaboration, feedback, and continuous learning.
When You Join Our Team
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: Hybrid remote in Montréal, QC
