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Customer Service Associate jobs in Maple, ON

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    • The ideal candidate will be a highly organized, detail-oriented professional with a strong background in dispatching and customer service within the…
    • Identify opportunities to improve customer service processes and communication.
    • Previous leadership or supervisory experience managing a customer service team.
    • Educate clients on basic pet care and services offered.
    • Assist veterinarians and technicians with procedures such as exams and diagnostics.
    • Customer service: 1 year (preferred).
    • Relationship building with new prospects and existing customers.
    • Relate to a broad and varied customer base.
    • Support customers throughout their decision-making process.
    • Build natural, professional interactions while understanding each customer’s needs.
    • Minimum two (2) years’ experience in sales and customer service;
    • Providing the highest level of service to customers including product information, suggestions…
    • In addition to assisting customers on site and ensuring the retail space is looking its best (ie stocking/facing), you will assist with routine customer service…
    • 3+ years customer service experience.
    • Customer focused and service driven.
    • You are a highly motivated and customer-focused individual who is responsible for…
    • Provide first-level customer service for stores and central office and resolve issues in a prompt and efficient manner to achieve a high level of customer…
    • Customer service: 2 years (preferred).
    • Processing customer orders via our online ordering system, telephone, and email.
    • Manual order picking from sales orders.
    • You have experience in customer service;
    • They handle incoming and outgoing customer inquiries, ensuring high-quality service.
    • RRSP program with company match.
    • Success in this role requires strong communication skills, a client-first mindset, and the ability to identify opportunities to proactively support client needs…
    • Excellent customer service and multitasking abilities.
    • Complete customer inquiries through our ticketing system.
    • Customer service: 2 years (required).
    • Previous customer service or administrative experience is preferred.
    • Assist customers, dealerships, and repair facilities with general service and…
    • Customer service: 1 year (preferred).
    • Listening and Empathy—Listens for clear comprehension and understanding of the customer’s needs.
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Job Post Details

Dispatcher / Customer Service Representative - Western Canada & Cross Border - job post

GALAXY FREIGHTLINE INC.
3.3 out of 5 stars
Mississauga, ON L4W 1J2
$40,000–$70,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$70,000 a year

Job type

  • Permanent
  • Full-time

Location

Mississauga, ON L4W 1J2

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking

Full job description

Overview
We are looking for a Dispatcher/Customer Service Representative (CSR) with expertise in Western Canada and Cross-Border freight operations to join our growing team. This role is crucial for ensuring seamless communication, efficient logistics management, and superior customer satisfaction. The ideal candidate will be a highly organized, detail-oriented professional with a strong background in dispatching and customer service within the transportation industry.

Responsibilities

  • Coordinate and dispatch cross-border shipments, ensuring timely pickups and deliveries.
  • Utilize Transportation Management Systems (TMS) to monitor, track, and document shipments accurately.
  • Collaborate with 3PL providers, drivers, and internal operations teams to resolve delivery delays, route issues, and other logistical challenges.
  • Respond promptly and professionally to customer inquiries via phone and email.
  • Maintain and update shipment data, ensuring accuracy in all customer records and operational systems.
  • Analyze client needs and provide tailored solutions for freight logistics to improve overall service efficiency.
  • Manage cross-border documentation to ensure compliance with transportation regulations.
  • Resolve customer complaints or escalations effectively while maintaining a professional demeanor.
  • Work collaboratively with internal teams to optimize routes, reduce costs, and improve delivery performance.

Experience

  • Minimum 2+ years of experience in Dispatching or Customer Service roles within the transportation and logistics industry.
  • Solid understanding of Western Canada and Cross-Border freight operations.
  • Proficiency in using Transportation Management Systems (TMS) to monitor and manage shipments.
  • Strong ability to multi-task and prioritize in a fast-paced, high-pressure environment.
  • Exceptional verbal and written communication skills with strong phone and email etiquette.
  • High attention to detail and proficiency in data entry.
  • Experience with SyteLine software or similar systems is a strong asset.
  • Bachelor’s Degree or equivalent work experience is required.
  • Ability to work both independently and collaboratively within a team.

Join us in delivering outstanding service that keeps our customers coming back!

Job Types: Full-time, Permanent

Pay: $40,000.00-$70,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (required)

Experience:

  • Dispatch/CSR: 2 years (required)

Work Location: In person

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