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    • Dispatch service technicians and track service calls to completion.
    • Resolve service issues if related to dispatch and respond immediately to resolve technician…
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    • Support the daily transactional work in customer service, accounting, and supply chain (all quote to cash processes) as needed.
    • Job Types: Full-time, Permanent.
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    • Set an example to other associates for excellent customer service.
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    • CSRs are tasked with delivering high-quality customer service in every interaction, ensuring customers receive the necessary information and assistance.
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    • The Store Associate works in a fast-paced environment to deliver friendly and courteous service to customers.
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    • Utilize strong listening and interpersonal skills to identify customer needs and recommend the most suitable products and services.
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    • Minimum 3 years experience in customer service (preferred), ability to manage customer complaints with a positive outcome for the customer and the business.
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    • Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches…
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    • Provide exceptional customer service by giving specific and detailed product knowledge and giving the customer the best customer experience possible.
    • Excellent communication and customer service skills.
    • Landscaping or construction knowledge is an asset, but not required.
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    • Set an example to other associates for excellent customer service.
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    • You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program.
    • Years of Service Recognition Program.
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    • You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
    • Help clients use our banking applications.
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Job Post Details

Customer Service Representative/Dispatcher - job post

Wagg's Petroleum Equipment Ltd.
North Bay, ON
$23–$26 an hour - Permanent, Full-time

Job details

Pay

  • $23–$26 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

North Bay, ON

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • RRSP match
  • Extended health care
  • On-site parking

Full job description

Wagg’s Petroleum Equipment Ltd. is Northern Ontario’s largest petroleum equipment provider and has been in business for over 60 years. It is also a full-service provider from concept to construction to maintenance of retail and industrial fuel facilities. Wagg’s team is highly specialized and knowledgeable in petroleum parts and equipment and particularly in operating in the unique environment of Northern Ontario.

We have an opportunity for a Customer Service Representative/Dispatcher who will report to the Service Manager, and work closely with our Service Team. We are looking for someone who has experience in a similar role, who has strong organizational and problem-solving skills with a keen eye for detail that can prioritize their own workload while keeping the bigger picture in mind. This position will be fully in-office.

Responsibilities & Accountabilities:

  • Interact with customers via various communication methods
  • Maintain accurate records through data entry, ensuring all service transactions are accurately documented in our systems
  • Receive, prioritize and coordinate service in accordance with established standards
  • Dispatch service technicians and track service calls to completion
  • Resolve service issues if related to dispatch and respond immediately to resolve technician or customer concerns
  • Ensure that various administration duties within the department such as filing and data entry are completed timely and accurately
  • Liaise with the departmental teams and office groups as necessary
  • Process invoices and submit invoices on customers website/portal

Qualifications

  • Superior communications skills, both written and oral
  • Attention to detail
  • Proficient in Microsoft Office
  • Experience with a work order / ERP system would be an asset
  • Excellent interpersonal skills to collaborate with colleagues and build positive relationships with cross-functional areas
  • Highly organized with a high level of accuracy, thoroughness and attention to detail
  • Ability to take initiative and a proactive approach to take tasks to completion
  • Highly motivated & energetic with a positive attitude
  • Proven ability to prioritize, multi-task and think ahead
  • Ability to handle shifting priorities in an extremely busy environment

Job Types: Full-time, Permanent

Pay: $23.00-$26.00 per hour

Expected hours: 42.5 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday

Location:

  • North Bay, ON (required)

Work Location: In person

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