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Customer Service Representative
RAE Industrial Electronics Ltd
11 Morris Dr Ste 103, Dartmouth, NS
$45,000–$55,000 a year
Full-time
Apply now

Job details

$45,000–$55,000 a year
Paid time off, Vision care, Dental care, Life insurance, Profit sharing, RRSP match, Casual dress, Extended health care
Full-time
11 Morris Dr Ste 103, Dartmouth, NS

Full job description

CUSTOMER SERVICE REPRESENTATIVE

COMPANY DESCRIPTION

RAE Industrial Electronics Limited (RAE) is a leading distributor of Robotics, Industrial Automation & Electrical products. For over 40 years, we’ve supported customers across Atlantic Canada by helping them increase productivity and reduce costs by providing high-quality, value-added solutions.

To ensure the best of product availability, RAE is a proud member of Affiliated Distributors (AD). AD has a growing membership of over 850 companies in Canada, the US, and Mexico, representing more than 5,000 locations. This enables RAE to provide you the service you require.

POSITION SUMMARY

The Customer Service Representative is responsible for managing large amounts of incoming emails and phone calls, generating sales leads, identify and assessing customer needs to achieve satisfaction. They must have technical competency to understand customer requests, as they relate to the electronics and automation industry. They will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This position will work out of RAE’s branch in Dartmouth, Nova Scotia and reports directly to RAE’s Inside Customer Service Manager.

RANGE OF DUTIES

  • Manage large amounts of incoming emails and phone calls
  • Create quotations and source product when required
  • Process quotes and orders with accuracy
  • Upsell customers when opportunities are presented
  • Schedule and perform quote and order follow up
  • Communicate with Inside and Outside Sales Rep’s to ensure their customer’s expectations are being met
  • Identify and generate sales leads
  • Identify and adapt to the customers’ needs with intention to achieve satisfaction
  • Build sustainable relationships of trust through open, professional and interactive communication
  • Communicate and provide accurate, valid and complete information
  • Keep records of customer interactions and file documents in an organized manner
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

ESSENTIAL SKILLS AND QUALIFICATIONS

  • Hold a diploma in electronic technology; or a minimum of two years of related experience within the industrial electronics and automation sectors; or the equivalent combination of formal education and experience
  • Ability to effectively prioritize and execute tasks is crucial

11 Morris Drive, Suite 103, Dartmouth, NS B3B 1M2 | T: 902-468-1238 | TF: 1-800-246-8885 | F: 902-468-5887 www.rae.ca

“Solutions Through Technology”

  • Have strong phone contact handling and active listening skills
  • Have the ability to keep organized, multi-task, prioritize, and manage time effectively
  • Possess excellent written and verbal communication skills
  • Have a passion for customer satisfaction and the ability to see the "big picture"
  • Technically competent with various software programs, such as MS GP Dynamics, SalesPad, Word, Excel,

PowerPoint, MS Outlook, etc.

11 Morris Drive, Suite 103, Dartmouth, NS B3B 1M2 | T: 902-468-1238 | TF: 1-800-246-8885 | F: 902-468-5887 www.rae.ca

“Solutions Through Technology”

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Profit sharing
  • RRSP match
  • Vision care
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