Customer Service Administrator jobs in Quebec Province

This role combines customer service, sales support, order management, and cross-functional coordination to ensure smooth wholesale operations with exceptional customer experience and wholesale support.

Key Responsibilities

Wholesale Customer Service

• Respond to wholesale customer inquiries regarding orders, product availability, shipments, and delivery dates.
• Provide order confirmations, tracking information, and delivery updates.
• Investigate and resolve order discrepancies, shortages, and customer claims.
• Coordinate returns, warranty requests, repairs, and return authorizations.
• Ensure timely follow-up and resolution of customer requests.

Sales & Agent Support

• Provide daily administrative and operational support to the Sales Director and sales agents.
• Act as a key operational contact for sales agents regarding orders, inventory, and deliveries.
• Distribute lookbooks, line sheets, and ATS (Available-to-Sell) reports.
• Coordinate sample requests, shipments, and returns.
• Support seasonal market preparation and trade show coordination, including logistics, samples, and selling materials.
• Follow up with sales agents on seasonal booking deadlines and order confirmations.

Order Management & Logistics

• Enter, upload, and manage wholesale orders in the ERP system and NuORDER, ensuring accurate pricing, quantities, and delivery dates.
• Process order modifications, cancellations, and approved adjustments.
• Monitor orders from entry through shipment, proactively identifying potential delays.
• Work closely with finance, traffic, production, warehouse, and other internal teams to ensure smooth operations and timely order fulfillment.
• Coordinate local and international shipments, shipping documentation, and merchandise returns.
• Assist with inventory verification, stock adjustments, and transfers.
• Maintain accurate customer and order records.

Marketing & Account Support

• Coordinate marketing requests from wholesale customers and retail partners.
• Work with the marketing team to gather and distribute product images, campaign visuals, and other required assets.
• Complete customer-specific product description and copy templates using approved brand content.
• Ensure requested materials and product information are delivered accurately and on time.

What We’re Looking For

• Experience in wholesale customer service, sales support, or order administration.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills in English and French.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Proactive, resourceful, and solution-oriented mindset.
• Experience with ERP systems and NuORDER is an asset.

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Montréal, QC H2N 2K6: reliably commute or plan to relocate before starting work (required)

Experience:

• wholesale customer service, sales support: 3 years (required)
• working in ERP systems : 3 years (required)

Work Location: In person