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Customer Experience Representative jobs in Quebec Province

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    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
    • Ability to address customer concerns in a friendly and non-threatening manner.
    • 2 years of work experience in a sales-oriented Call Centre (an asset).
    • At least one year of experience in the customer service field.
    • Can confidently multitask and manage multiple customer interactions concurrently.
    • Shifts vary from 8AM to 8PM and require full availability between these hours.
    • Competitive Compensation: Competitive salary starting at 27,95$ per hour, plus an…
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    • Relevant training, education or work experience in the areas of customer service or health.
    • While previous call center experience is not a requirement, those…
    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
    • Aerospace MRO customer service: 1 year (required).
    • Microsoft Office proficiency; ERP experience (Quantum is an asset).
    • Bilingual in French and English*.
    • Extensive experience in customer success or Customer Experience roles within a retail organization, with a strong focus on digital experience, loyalty and…
    • Previous experience in customer service, order processing, or a similar role.
    • This role is responsible for providing excellent customer service to online…
    • Track and manage customer interactions in CRM systems.
    • Collaborate with internal teams to ensure seamless customer support.
    • Competitive compensation that recognizes your experience and contribution.
    • Addressing and resolving customer inquires and requests in a timely manner.
    • Build strong customer relationships and deliver excellent customer service.
    • Have proven customer service skills through work or community involvement.
    • You have two to four (2–4) years of experience in sales and customer service.
    • Efficiently manage customer voicemails by listening, responding, and taking…
    • Previous experience in customer service call center.
    • High School Diploma required; college degree and related work experience preferred.
    • Collaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.
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Job Post Details

Bilingual Customer Service Representative
Manulife
·
3.9
Montréal, QC
•
Hybrid work
$42,000–$50,000 a year
Permanent, Full-time
Apply on company site

Job details

$42,000–$50,000 a year
Paid time off, Vision care, Dental care, Life insurance, Employee assistance program, Disability insurance, Extended health care
Permanent, Full-time
Hybrid work in 900 Boulevard De Maisonneuve O, Montréal, QC

Full job description

Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers.

You’ll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want. Plus, you’ll enjoy perks like unlimited coffee, a positive atmosphere, and a team that truly values your well-being.

Responsibilities:

  • Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
  • Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.
  • Use advanced technology and software to document interactions accurately and resolve concerns efficiently.
  • Demonstrate empathy and emotional intelligence to build trust and positive relationships.
  • Stay informed about products, services, and industry regulations to provide accurate, useful information.
  • Collaborate with colleagues and other departments to resolve complex issues.

Required Qualifications:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Experience in a fast-paced customer service environment.
  • Call center experience will be considered a strong asset, especially within financial services.
  • Strong technical skills and ability to navigate multiple systems.

Preferred Qualifications:

  • Empower: Inspire confidence and take initiative.
  • Serve: Show genuine care and flexibility in helping customers.
  • Grow: Embrace collaboration, feedback, and continuous learning.

When You Join Our Team

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

Pay: $42,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: Hybrid remote in Montréal, QC

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