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Customer Experience Associate jobs

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    • Strengthen customer loyalty by maintaining proactive communication, coordinating follow‑ups, and reinforcing long‑term retention strategies.
    • Help shape the experience our customers have with SolusGuard every single day.
    • Experience in customer service, client support, hospitality, administration, or a…
    • Keeps the end customer experience at the centre of every scheduling and coordination decision.
    • It's a role for someone who takes genuine pride in making things…
    • Prior sales or customer-facing experience is a plus, but not required.
    • Comfortable engaging directly with customers in a fast-paced environment.
    • Entering customer orders accurately and efficiently to ensure a seamless experience.
    • Providing exceptional customer service by supporting our PRO sales team and…
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    • Minimum 1 year of customer service experience required.
    • Educate customers and provide transparent, accurate information.
    • Full-time, 8-hour shifts.
    • One year of experience in a call center or comparable high-volume customer service role.
    • Customer Service Associates are GoodMorning's customer-facing voice and…
    • Understanding of customer service expectations.
    • The successful candidate will play a key role in reviewing and following up on food safety standards in the…
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    • Previous experience in customer service or client relations (sales experience not required).
    • Maintain a professional, customer-focused approach at all times.
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    • Previous experience in customer service or client relations (sales experience not required).
    • Maintain a professional, customer-focused approach at all times.
    • Minimum of 2 years of experience in customer service, logistics, or order management roles.
    • Respond to customer inquiries regarding challenges, providing…
    • Sales or customer support experience is a plus.
    • Hands-on experience with both customer-facing and operational services.
    • Pay: $27.00-$30.00 per hour.
    • Coordinate communication between customers and technicians.
    • Strong customer service and communication skills.
    • Sales experience is considered an asset.
    • Minimum of three years experience in a customer service role; direct call center experience is preferred.
    • Analyzing customer feedback and data to surface trends…
    • 3 years of customer service experience, preferably in the financial services industry; or equivalent securities brokerage experience, preferably in a…
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Job Post Details

Customer Support Associate - job post

Confidential
St. John's, NL
$48,000–$55,000 a year - Full-time

Job details

Pay

  • $48,000–$55,000 a year

Job type

  • Full-time

Location

St. John's, NL

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Company events
  • On-site parking

Full job description

Our company is hiring a fulltime Customer Support Associate to help the backbone of modern home life. The Customer Support Associate helps households bundle services for whole‑home coverage, add a reliable home phone for power outages, and sync wireless lines so everyone’s covered.

As a Customer Support Associate, you are the bridge between clients technology and the people who use it. We'll give you the technical foundation on wireless, internet, TV, and home phone. The Customer Support Associate builds trust, guiding customers with conversations that assure them they've made the right sales choice—and have a supportive partner for any future questions.

Key Responsibilities of the Customer Support Associate

  • Engage with potential customers in face to face settings, managing inquiries, service activations, upgrades, and account updates across wireless, internet, TV, and home phone.
  • Conduct consultative assessments to identify household needs and recommend bundled solutions that maximize value and reliability.
  • Oversee the full account lifecycle, including billing support, troubleshooting service issues, and ensuring compliance with operational standards.
  • Strengthen customer loyalty by maintaining proactive communication, coordinating follow‑ups, and reinforcing long‑term retention strategies.
  • Partner with internal teams to ensure seamless service delivery and resolve escalated concerns with efficiency and professionalism.
  • Document and track customer interactions, feedback, and retention metrics using CRM platforms and reporting tools to support performance analysis.

What We’re Looking For in a Customer Support Associate

  • Experience in customer support, account management, or sales, with a preference for telecommunications or subscription‑based industries.
  • Strong communication skills with the ability to simplify residential services and present bundled solutions clearly.
  • Highly organized and detail‑oriented, capable of managing multiple accounts, service requests, and priorities in fast‑paced environments.
  • Proficiency in CRM platforms, reporting tools, and digital systems to track accounts, document interactions, and ensure compliance with company standards.

Job Type: Full-time

Pay: $48,000.00-$55,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

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