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- CognizantCharlottetown, PE
- Full-time
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Designated paid holidays
- We are seeking a highly motivated and customer-focused Deskside Technician to provide comprehensive End User Computing (EUC) support in a fast-paced enterprise…
- View all Cognizant jobs - Charlottetown jobs - Desktop Support Technician jobs in Charlottetown, PE
- Salary Search: Deskside Technician salaries
- CognizantHalifax, NS
- $80,000–$95,000 a year
- Full-time
- We focus on understanding client needs and delivering customized solutions to drive business success.
- Develop value-add services which integrate with the…
- View all Cognizant jobs - Halifax jobs - DevOps Engineer jobs in Halifax, NS
- Salary Search: DevOps Platform Engineer salaries in Halifax, NS
- CognizantToronto, ON
- $74,250–$117,500 a year
- Full-time
- As a Senior Generative AI Engineer, you will make an impact by designing, building and operationalizing AI-enabled engineering solutions.
- View all Cognizant jobs - Toronto jobs - AI Developer jobs in Toronto, ON
- Salary Search: Senior Generative AI Engineer salaries in Toronto, ON
- CognizantMississauga, ON
- $105,000–$125,000 a year
- Full-time
- Paid time off
- Vision care
- Dental care
- Employee assistance program
- Disability insurance
- Extended health care
- As a Consulting Manager – Credit Risk Technology Business Analysis , you will make an impact by leading business analysis and technology transformation…
- Collaborative SolutionsOntario
- $124,717–$159,040 a year
- Full-time
- On call
- Onshore Consultant who works on Functional/Technical workstream for the assigned set of accounts, specifically in Payroll, Absence & Time Tracking.
- CognizantToronto, ON
- $65,000–$90,000 a year
- Full-time
- We are seeking a Appium Mobile Automation Test Analyst with strong expertise in Web and Mobile automation, This role requires hands-on expertise in mobile test…
- View all Cognizant jobs - Toronto jobs - Test Analyst jobs in Toronto, ON
- Salary Search: Appium Mobile Automation Test Analyst salaries in Toronto, ON
- CognizantHalifax, NS
- Full-time
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Designated paid holidays
- We are seeking a hands-on Field Support Engineer to provide onsite and remote technical support for end-user devices, workplace technologies, Microsoft 365…
- View all Cognizant jobs - Halifax jobs - Field Engineer jobs in Halifax, NS
- Salary Search: Field support engineer salaries
- CognizantToronto, ON
- $71,100–$112,000 a year
- Full-time
- As a Tech Lead (Java Microservices), you will make an impact by leading the design, development, and delivery of enterprise-scale backend applications built on…
- View all Cognizant jobs - Toronto jobs - Technical Lead jobs in Toronto, ON
- Salary Search: Tech Lead (Java Microservices) salaries in Toronto, ON
- CognizantToronto, ON
- $71,100–$112,000 a year
- Full-time
- As a Tech Lead (Java Microservices), you will make an impact by leading the design, development, and delivery of enterprise-scale backend applications built on…
- View all Cognizant jobs - Toronto jobs - Technical Lead jobs in Toronto, ON
- Salary Search: Tech Lead (Java Microservices) salaries in Toronto, ON
- CognizantToronto, ON
- $105,000–$115,000 a year
- Full-time
- Paid time off
- Vision care
- Dental care
- Designated paid holidays
- We are seeking a Senior Engineer (Cyber, Data & Security) with 6–8 years of experience to join our Cloud, Network and Infrastructure Security team.
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- Salary Search: Senior Crowdstrike Engineer salaries in Toronto, ON
- CognizantToronto, ON
- $94,050–$148,500 a year
- Full-time
- You will be a valued member of our Consulting organization and partner closely with cross-functional teams, program leaders, and client executives.
- CognizantToronto, ON
- $60,000–$90,000 a year
- Full-time
- The ideal candidate will have hands-on expertise in automation frameworks, API and data validation, and AI-assisted automation.
- In this role, you will.
- CognizantToronto, ON
- $60,000–$85,000 a year
- Full-time
- Weekends as needed +1
- Experience 10+ years in SQL Server DBA/patching; 4+ years as tower/pod lead or SME owning patch cycles.
- The SQL Server Patching Tower Lead (Onshore) is the…
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- CognizantToronto, ON
- $126,000–$148,000 a year
- Full-time
- Dental care
- Employee assistance program
- Designated paid holidays
- Paid vacation
- RRSP match
- As a Senior Manager, Consulting – Small Business Insurance , you will make an impact by helping insurance clients modernise and transform their business…
- CognizantToronto, ON
- $105,000–$160,000 a year
- Full-time
- As a Procure-to-Pay Process Lead , you will make an impact by leading end-to-end Procure-to-Pay transformation workstreams for global supply chain and finance…
- CognizantMississauga, ON
- $64,000–$90,000 a year
- Full-time
- Employee stock purchase plan
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- As a Lead Developer, you will make an impact by designing, developing, and supporting scalable full stack applications using modern front-end, back-end, cloud,…
- View all Cognizant jobs - Mississauga jobs - Lead Developer jobs in Mississauga, ON
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Job Post Details
Deskside Technician - job post
3.83.8 out of 5 stars
Charlottetown, PE
Full-time
You must create an Indeed account before continuing to the company website to apply
Job details
Job type
- Full-time
Location
Charlottetown, PE
Benefits
Pulled from the full job description
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Designated paid holidays
Full job description
Job Title: Deskside Technician
Job Location: Onsite- Charlottetown, PE, CA.
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a highly motivated and customer-focused Deskside Technician to provide comprehensive End User Computing (EUC) support in a fast-paced enterprise environment. The ideal candidate will be responsible for the deployment, maintenance, troubleshooting, and lifecycle management of end-user devices, while ensuring adherence to IT service management processes and delivering exceptional customer support.
The role requires strong technical expertise in desktop and mobility support, hardware break-fix services, operating systems troubleshooting, asset management, and ITSM ticket management. The successful candidate will work closely with users and IT teams to ensure seamless technology operations and high levels of user satisfaction.
In this role, you will
Deploy, configure, and install PCs, laptops, mobile devices, tablets, printers, desk phones, soft phones, and other end-user computing equipment in accordance with enterprise standards.
Provide hands-on deskside support for hardware, software, and mobility-related issues across Windows and Mac environments.
Diagnose, troubleshoot, and perform break-fix repairs on desktops, laptops, mobile devices, tablets, printers, and peripheral hardware to minimize user downtime.
Resolve operating system and application issues across supported platforms, including Windows 11, macOS, iOS, and Microsoft Office 365.
Manage incidents, service requests, and problem tickets through ServiceNow or other ITSM tools, ensuring timely resolution and adherence to SLA commitments.
Accurately document troubleshooting activities, solutions provided, ticket updates, and customer interactions following established operational procedures.
Maintain and update site-specific technical documentation, knowledge articles, and support procedures to improve service delivery efficiency.
Administer and maintain asset inventory records throughout the device lifecycle, including deployment, movement, refresh, replacement, recovery, and disposal activities using approved enterprise tools.
Collaborate with cross-functional IT teams, vendors, and business stakeholders to resolve complex technical issues and support ongoing workplace technology initiatives.
Deliver exceptional customer service by providing effective technical support, communicating clearly with end users, and ensuring a positive user experience in a fast-paced onsite environment.
What you’ll need to succeed (required skills)
3+ years of experience in Deskside Support, Desktop Support, End User Computing (EUC), or IT Support Services.
Strong experience supporting:
Windows 11
Microsoft Office 365
ServiceNow / ITSM Tools
Desktop, Laptop, and Mobility Support
Hands-on experience with hardware deployment, troubleshooting, and break-fix support.
Experience supporting Windows PCs, Mac devices, mobile devices, tablets, printers, and peripheral hardware.
Knowledge of asset management and inventory tracking processes.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent customer service and communication skills.
Mandatory bilingual proficiency in English and French (spoken and written).
Ability to work onsite five (5) days per week in Kirkland, Quebec.
Technical Skills- Mandatory Skills
Windows 11
Microsoft Office 365
ServiceNow
Deskside Support Services
Desktop, Laptop & Mobility Support
Hardware Break-Fix
End User Device Deployment
Asset Management
Additional Skills
macOS Support
iOS Support
Printer Support
Endpoint Troubleshooting
ITSM Ticket Management
Documentation Management
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
Long-term/Short-term Disability
Paid Parental Leave
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Charlottetown, PE, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Job Location: Onsite- Charlottetown, PE, CA.
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a highly motivated and customer-focused Deskside Technician to provide comprehensive End User Computing (EUC) support in a fast-paced enterprise environment. The ideal candidate will be responsible for the deployment, maintenance, troubleshooting, and lifecycle management of end-user devices, while ensuring adherence to IT service management processes and delivering exceptional customer support.
The role requires strong technical expertise in desktop and mobility support, hardware break-fix services, operating systems troubleshooting, asset management, and ITSM ticket management. The successful candidate will work closely with users and IT teams to ensure seamless technology operations and high levels of user satisfaction.
In this role, you will
Deploy, configure, and install PCs, laptops, mobile devices, tablets, printers, desk phones, soft phones, and other end-user computing equipment in accordance with enterprise standards.
Provide hands-on deskside support for hardware, software, and mobility-related issues across Windows and Mac environments.
Diagnose, troubleshoot, and perform break-fix repairs on desktops, laptops, mobile devices, tablets, printers, and peripheral hardware to minimize user downtime.
Resolve operating system and application issues across supported platforms, including Windows 11, macOS, iOS, and Microsoft Office 365.
Manage incidents, service requests, and problem tickets through ServiceNow or other ITSM tools, ensuring timely resolution and adherence to SLA commitments.
Accurately document troubleshooting activities, solutions provided, ticket updates, and customer interactions following established operational procedures.
Maintain and update site-specific technical documentation, knowledge articles, and support procedures to improve service delivery efficiency.
Administer and maintain asset inventory records throughout the device lifecycle, including deployment, movement, refresh, replacement, recovery, and disposal activities using approved enterprise tools.
Collaborate with cross-functional IT teams, vendors, and business stakeholders to resolve complex technical issues and support ongoing workplace technology initiatives.
Deliver exceptional customer service by providing effective technical support, communicating clearly with end users, and ensuring a positive user experience in a fast-paced onsite environment.
What you’ll need to succeed (required skills)
3+ years of experience in Deskside Support, Desktop Support, End User Computing (EUC), or IT Support Services.
Strong experience supporting:
Windows 11
Microsoft Office 365
ServiceNow / ITSM Tools
Desktop, Laptop, and Mobility Support
Hands-on experience with hardware deployment, troubleshooting, and break-fix support.
Experience supporting Windows PCs, Mac devices, mobile devices, tablets, printers, and peripheral hardware.
Knowledge of asset management and inventory tracking processes.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent customer service and communication skills.
Mandatory bilingual proficiency in English and French (spoken and written).
Ability to work onsite five (5) days per week in Kirkland, Quebec.
Technical Skills- Mandatory Skills
Windows 11
Microsoft Office 365
ServiceNow
Deskside Support Services
Desktop, Laptop & Mobility Support
Hardware Break-Fix
End User Device Deployment
Asset Management
Additional Skills
macOS Support
iOS Support
Printer Support
Endpoint Troubleshooting
ITSM Ticket Management
Documentation Management
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
Long-term/Short-term Disability
Paid Parental Leave
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Charlottetown, PE, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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