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    • It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances.
    • Extends professionalism and courtesy to employees at all times.
    • Extends professionalism and courtesy to guests at all times.
    • Book and coordinate transient guests and individual group reservations under courtesy group block.
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    • All Guest Service Agents must aim to provide the ultimate in service and courtesy to guests of Hilton Suites from the time of registration to the time of…
    • Patience, discretion, confidentiality and courtesy are essential;
    • Actively promotes a considerate work environment, which cares for guests and associates alike;
    • Assist with returning non-purchased items from the courtesy desk back to their assigned departments.
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    • Manage front desk operations, including greeting patients and visitors with professionalism and courtesy.
    • We are seeking a highly organized and detail-oriented…
    • Extends professionalism and courtesy to employees at all times.
    • Extends professionalism and courtesy to guests at all times.
    • Assist with returning non-purchased items from the courtesy desk back to their assigned departments.
    • Walmart will accommodate the disability-related needs of…
    • Assist with returning non-purchased items from the courtesy desk back to their assigned departments.
    • Walmart will accommodate the disability-related needs of…
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    • Assist with returning non-purchased items from the courtesy desk back to their assigned departments.
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Job Post Details

Front Desk Agent - job post

Best Western Plus, West Edmonton
3.8 out of 5 stars
10017 179a Street NW, Edmonton, AB T5S 2L4
From $16 an hour - Part-time

Job details

Pay

  • From $16 an hour

Job type

  • Part-time

Location

10017 179a Street NW, Edmonton, AB T5S 2L4

Benefits

Pulled from the full job description

  • On-site parking

Full job description

'Objective:

To provide every guest with a warm, genuine welcome and deliver outstanding service throughout their stay. The Guest Services Representative plays a key role in creating memorable guest experiences by assisting with inquiries, resolving concerns, and ensuring smooth day-to-day front desk operations. Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Guest services staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

'Responsibilities'

  • Perform check-in, check-out procedures efficiently and accurately
  • Process reservations, cancellations and modifications
  • Maintain up-to-date knowledge of room availability and status
  • Handle cash, credit card transactions and billings
  • Monitor and respond to front desk and department emails and phone messages
  • Maintain Lost & Found records and assist with item recovery
  • Actively participate in the cleaning of public common areas and lobby including, doors, floors and trash removal to ensure a consistently clean and welcoming environment
  • Report on maintenance or housekeeping issues to appropriate departments
  • Support safety and security protocols and handle emergency situations such as guest illness, fire or safety hazards and any incidents are reported
  • Ensure front desk area is clean, organized and stocked with necessary supplies
  • Assist with laundry duties
  • Supervise and maintain sundry store
  • Ensure compliance with hotel and health and safety policies
  • Monitor access to the hotel and report any suspicious activities to management
  • Communicate effectively with all departments to ensure seamless service
  • Uphold a positive and professional demeanor with guests and teammates
  • Other duties as may be assigned

Pay: From $16.00 per hour

Benefits:

  • On-site parking

Work Location: In person

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