Contact Centre Manager jobs
View similar jobs with this employerWalmart CanadaMississauga, ON- $109,400–$150,480 a year
- This role exists to protect and restore customer trust by providing senior leadership and end-to-end accountability for Walmart Canada’s Customer Escalations…
Customer Support Lead
Easily applyLawDepotEdmonton, AB- Full-time
- Paid time off
- Vision care
- Dental care
- Employee assistance program
- Paid vacation
- Extended health care
- Act as a key point of contact for complex customer and product-related escalations.
- Elevate customer experiences through exceptional coaching, training, and…
MANAGER, CUSTOMER SERVICE
Easily applyTitanium Trucking Services Inc.Bolton, ON L7E 1G9- $75,000–$85,000 a year
- Permanent
- Dental care
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- Pwc CanadaToronto, ON
- $81,900–$131,900 a year
- Full-time
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View similar jobs with this employerManager, Customer Care Team - EN 936
Easily applyNewExport Development Canada | Exportation et...Toronto, ON- $112,006–$149,341 a year
- Full-time
- Relocation assistance
- Paid vacation
- At least seven years of progressive experience in a contact centre, advice centre, virtual banking or financial-services operation.
Member Services Manager - Western Canada
Easily applyNewVetCircle Inc.Vancouver, BC- From $60,000 a year
- Full-time +1
- Dental care
- Life insurance
- Profit sharing
- Extended health care
- Work from home
- VetCircle | BC, AB, SK & MB | Full-Time | Remote with Regional Travel*.
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Client Success Manager/vCIO
Easily applyNewIT PartnersEdmonton, AB- From $70,000 a year
- Full-time
- Paid time off
- Dental care
- Company pension
- Extended health care
- On-site parking
- Serve as the primary point of contact and trusted advisor for assigned client accounts.
- Travel: Local client-site travel and occasional travel between IT…
- CMiCToronto, ON
- $45,000–$55,000 a year
- Permanent
- Dental care
- Paid vacation
- RRSP match
- Wellness program
- Maintain business partner and contact information.
- You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.).
- McKessonMississauga, ON L4V 1W2
- $122,100–$162,800 a year
- Experience with contact center operations and platforms .
- The Service Manager – Level 5 directs end‑to‑end ownership for a high‑impact service (or service…
Solutions Manager - Professional Services.
Easily applyOften replies in 1 dayExpress Employment Professionals - SaskatoonSaskatoon, SK- $86,000–$115,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Employee assistance program
- Disability insurance
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- The successful candidate will work with customers, sales teams, and partners to shape service offerings and coordinate the resources needed to deliver customer…
View similar jobs with this employerManager, Customer Care Team - EN 936
Easily applyNewExport Development Canada | Exportation et...Montréal, QC- $112,006–$149,341 a year
- Full-time
- Relocation assistance
- Paid vacation
- At least seven years of progressive experience in a contact centre, advice centre, virtual banking or financial-services operation.
Service Manager
Easily applyConvergint Technologies LtdMississauga, ON L4Z 2E8- $130,000–$135,000 a year
- Tuition reimbursement
- Paid time off
- Dental care
- Designated paid holidays
- RRSP
- As the Service Manager, you will be responsible for the Overall management and leadership of the CTC service business, including both sales and operations…
- ThalesToronto, ON
- $131,947–$180,613 a year
- Full-time
- Dental care
- Paid sick leave
- Employee assistance program
- Disability insurance
- Designated paid holidays
- Extended health care
- More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of…
- ThalesToronto, ON
- $131,947–$180,613 a year
- Full-time
- Dental care
- Paid sick leave
- Employee assistance program
- Disability insurance
- Designated paid holidays
- Extended health care
- More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of…
View similar jobs with this employerIntouchCXCalgary, AB- Paid time off
- Vision care
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- Experience dealing with escalated issues in a contact center capacity.
- A minimum of 5 years of experience in the contact center industry.
View similar jobs with this employerManager, Customer Care Team - EN 936
Easily applyNewExport Development Canada | Exportation et...Ottawa, ON- $112,006–$149,341 a year
- Full-time
- Relocation assistance
- Paid vacation
- At least seven years of progressive experience in a contact centre, advice centre, virtual banking or financial-services operation.
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Senior Manager, Contact Center - Escalations
Senior Manager, Contact Center - Escalations
Job details
Full job description
Position Summary...
This role exists to protect and restore customer trust by providing senior leadership and end-to-end accountability for Walmart Canada’s Customer Escalations function. The role elevates service recovery and resolution capabilities, develops a high-performing escalation team, and connects customer experiences with business and product stakeholders to eliminate recurring issues and improve the overall customer experience.What you'll do...
We’re looking for a Senior Manager, Customer Escalations to lead a highly visible function within Walmart Canada’s Customer Care team, bringing together customer advocacy, people leadership, executive communication and strategic problem-solving.
You’ll lead our Customer Escalations team, provide end-to-end leadership for complex and executive customer matters, and turn customer insights into meaningful action — thriving in a dynamic environment that requires navigating competing priorities and influencing across the organization.
As the leader of customer escalations, this individual provides end-to-end oversight of complex and executive-level customer matters, carefully balancing customer needs, company policies, business priorities, and risk considerations. They effectively manage multiple high-priority cases and stakeholders, continuously assessing urgency, impact, and resolution strategies.
The role serves as a trusted advisor to senior leadership, providing clear visibility into critical customer issues, emerging trends, and opportunities for improvement. Through strong communication and strategic insights, they help leaders make informed decisions and proactively address customer concerns.
Success in this position requires close collaboration across Walmart, including Stores, eCommerce, Marketplace, Logistics, Product, Technology, Legal, and Risk teams. By building strong partnerships and removing barriers, they help drive timely and effective customer outcomes.
A key responsibility is transforming customer feedback and escalation insights into meaningful action. This includes identifying trends and opportunities to enhance processes, products, tools, and customer experiences at scale, ultimately improving satisfaction and operational effectiveness.
The role also leads the ongoing evolution of the Customer Escalations operating model, strengthening resolution capabilities, improving consistency, and creating simpler, more seamless experiences for both customers and internal partners.
Qualifications:
- Strong people leadership and a passion for developing high-performing teams.
- Exceptional written and verbal communication, with the ability to simplify complex situations for different audiences.
- Demonstrated ability to manage multiple complex priorities and stakeholders while maintaining focus and responsiveness.
- Strong customer instincts and the ability to balance customer advocacy, policy, risk and business considerations.
- Confidence working with senior and executive leaders, providing concise updates, insights and recommendations.
L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or olderPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canadareport to apply for this job.
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