Consumer Insight Manager jobs in Ontario

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Product Strategy Analyst

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you’ll have the opportunity to own and solve complex problems, using data-driven decision-making to enhance the overall business strategy, while still maintaining work/life balance.

At Capital One, we love to give our Strategy Analyst Managers the opportunity to rotate to roles across various teams, so while this role is within the Product Strategy team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.

About the Team

The Product Strategy team is a very cross-functional team that brings together Strategy Analysts with experts across the business to design our customer products and strategies. This team collaborates with our credit teams, marketing teams and product teams to analyse prospective and current customer behaviours to implement market leading product strategies.

About the Role

As a Manager on the Product Strategy Team you will optimize our customer products informed by your analysis of credit performance, market landscape, and customer preference. You will design and execute product tests to inform our strategy. You will oversee market and customer research, and couple these insights with internal data modeling to lead new solutions for our customers.

From a technical perspective, you will leverage various coding and visualization tools. You will work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight.

You will apply your strategic and analytical skills to major company challenges. You will develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role will evolve into a people leadership role, and you will join the Capital One Leads program, which focuses on developing people leadership skills to lead high-performing teams.

Your Responsibilities:

• You will be the lead analyst in one of the areas of product strategy. You will have oversight of both the product strategy and the deep analytics supporting it, including completing the analysis yourself and guiding the junior analysts on the team.

• You will lead and develop a high-performing team of analysts, providing coaching and removing barriers to grow the next generation of our leaders.

• You will create and present the recommendations to senior leadership and gain buy-in to proceed with strategies, which you will then implement, monitor and continue to improve as you see your strategy evolve.

• As the lead of your area, you will determine the strategic roadmap of the team and collaborate across the underwriting and valuations team to lead the change.

• You will use technical analytical skills (such as SQL and Python) to complete the analysis.

Basic Qualifications:

• At least 5 years of experience in business analysis, with an established history of leveraging analytical skills to effectively influence strategic decisions

• At least 1 year of experience in managing high impact projects

• Experience in technical analysis and coding, including presenting analytical information through slides and memos

Preferred Qualifications:

• Bachelor’s Degree or higher in a quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 1 year of experience in people management

• 5+ years experience in product strategy and analytics

• Proficient in SQL, data visualization tools (e.g., Tableau, Quicksight), and Python for analysis and automation

• 2+ years experience in the consumer financial services industry

Working at Capital One

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

This posting is for an existing vacancy.

The expected annual salary range for this position is $157,400 - $179,600. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).