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    • This role is responsible for driving customer satisfaction through inbound and outbound calls, content collection, product reviews, technical support, and…
    • Competitive pay: projects are paid hourly, up to $60 USD per hour, with bonus rates available on some projects.
    • We’re looking for a reliable and detail-oriented Office Administrator to support day-to-day operations, including invoicing, accounts receivable/payable, and…
    • Partner with stakeholders and project teams to gather, document, and prioritize CRM data requirements; assess impacts, resolve data issues, provide guidance,…
    • Must be able to lift up to 50lbs from shoulder to floor, standing and walking for the majority of your shift.
    • CLASS 1 LICENSE AN ASSET BUT NO REQUIRED.
    • Board Members will contribute to decision-making, advise on policies, support organizational fundraising efforts, and foster partnerships within the community.
    • Basic computer skills in Microsoft Office Suite.
    • Demonstrate problem solving and troubleshooting skills resulting in effective resolution on routinely…
    • Opening and closing work orders.
    • Answering phone calls and greeting customers for the dealership.
    • Booking appointments for the shop.
    • Job task planning and organizing.
    • In this position you will be responsible for many design, control, and administrative tasks to support our operations.
    • Are familiar with computers and/or electronic log systems.
    • Conduct daily pre-and post-trip inspections, track hours, and report issues using an electronic log…
    • Collaborate with the Service Department to support key accounts, new business, and parts/service opportunities.
    • Valid Class 5 Driver’s License.
    • Our products are marketed directly to dealers throughout Canada, the U.
    • Taking all calls on the company’s parts sales line.
    • Experience with electrical wiring and electrical troubleshooting is considered a strong asset.
    • The ideal candidate will have 3–5 years of experience maintaining…
    • Laptop computer, and additional office and computer equipment will be provided as required.
    • Experience with support software (Dext, etc).
    • ✔ Proficiency in computer tools: Microsoft Office Suite (Excel, Word, Outlook, Teams).
    • Job Type: Permanent, Full-time.
    • Group insurance after 6 months.
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Job Post Details

Yellow Pages Digital & Media Solutions Limited logo

Client Web Specialist - Remote - job post

Yellow Pages Digital & Media Solutions Limited
3.5 out of 5 stars
Canada•Remote
$47,000–$48,300 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • $47,000–$48,300 a year

Job type

  • Permanent
  • Full-time

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Paid vacation
  • RRSP match

Full job description

Client Web Specialist - Remote - Full time - Permanent - Bilingual - Must live in one of the following provinces : AB, MB, SK, NB, NS, PEI, NFL

What is a Client Web Specialist ?

The Client Web Specialist serves as the primary point of contact for customers, ensuring the accurate and high-quality delivery of digital products such as websites, Visibility, Reputation and Social Media Management (VRM/VRSM), add-ons, and domain names/emails.
This role is responsible for driving customer satisfaction through inbound and outbound calls, content collection, product reviews, technical support, and proactive monitoring of digital fulfillment. Working closely with Sales, advertisers, and cross-functional teams including product teams, campaign managers, and the Product Manager.
The Client Web Specialist ensures timely and precise execution while identifying and mitigating potential risks.
The position focuses on overseeing the entire digital delivery process, from initial interviews to post publication.

Main Responsibilities :

Gather information to enable the fulfillment of all digital products

  • Act as the primary contact for customers regarding digital product fulfillment (websites, add-ons, VRM/VRSM domain names, emails, and other selected digital products).
  • Collaborate closely with Sales for client hand-off and manage consultations, reviews, follow-ups, and customer communications throughout the fulfillment process.
  • Establishes clear expectations with the advertiser for the fulfillment steps, content requirement and deadlines, publication dates and related deliverables, based on production timelines to ensure the website launches by the committed date.
  • Guide customers through product features, self-serve options, and provide first-level technical support for domain, email, account setup procedures, website layout, design and content upload.
  • Conduct consultations and product reviews from initial engagement through approval and publishing, ensuring KPI of customer satisfaction is met.
  • Monitor product delivery proactively, maintain accurate fulfillment status records, and coordinate with Account Teams, Advertisers, and Fulfillment Teams to mitigate risks and ensure timely completion.
  • Ensure timely and accurate issue resolution within digital fulfillment and facilitate communication with other departments across the organization as required.

Coordination & Collaboration of activities within digital fulfillment teams

  • Liaise between Account Teams, Advertisers, Product Fulfillment, and technical teams to ensure smooth execution.
  • Manage consultations, calendars, and follow-ups for all customer interactions.Assess complexity of client requirements and coordinate with fulfillment team and domain name/email specialist members as needed.
  • Proactively monitor product delivery, identify risks, and take action to ensure fulfillment as planned.

Administrative & Technical Support

  • Document all interventions and maintain accurate fulfillment status records.
  • Assist with clerical work and respond to internal/external correspondence by phone and in writing.
  • Provide first-level technical guidance and support for web domain procedures and account settings.
  • Support inbound calls, provide follow-ups, and redirect calls when necessary.

Why would you want to join our team?

  • Paid Training
  • Pension Plan and generous benefits
  • Day 1 insurance coverage such as dental, vision care and mental health(short- & long-term disability after 3 months)
  • Paid vacation
  • Room for Growth
  • Dynamic Environment

Minumum Requirements:

  • Minimum High School Education level required to do the job
  • Minimum 3-4 years of related work experience required to do the job
  • This position involves DAILY interactions with clients or internal and/or external professionals at the national level. Therefore, BILINGUALISM in French and English is required.
  • Intermediate to advance computer skills with tools such as Microsoft 365
  • Excellent people skills and the ability to work with a wide range of people, both internally and externally – special emphasis on customer service and experience, escalation management, problem resolution and situation analysis.
  • Minimum of basic understanding of concepts related to SEO, SEM, social media, local search, adwords, paid search, and other products and services within the Yellow Pages portfolio
  • Excellent listening skills
  • Reliable team player with a customer-centric approach.
  • High sense of professionalism.

Why Yellow Pages?

For more than 100 years, Yellow Pages has helped Canadian businesses connect with customers. Today, we are a digital marketing leader, with over 76% of our revenue coming from digital solutions.
Through partnerships with Google and Meta, we provide SMBs with powerful tools to grow their online presence and attract new customers.

Are you ready to join the Yellow Pages adventure as a Client Web Specialist?
Send us your resume right now!

Pay: $47,000.00-$48,300.00 per year

Benefits:

  • Casual dress
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program
  • Work from home

Education:

  • Secondary School (required)

Language:

  • French (required)

Work Location: Remote

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