Computer Application Support jobs in Fitzroy Harbour, ON
Sort by: relevance - date
- OpenTextOttawa, ON K2K 3C9
- $86,800–$130,200 a year
- Weekends as needed
- Paid time off
- Provide periodic supportability assessments& offer technical support mentoring to increase the client's knowledge.
- French or Spanish Language is an asset.
Technical Support Specialist
Easily applyRoss VideoKanata, ON K2K 2M5- $56,000–$70,500 a year
- Full-time
- Paid time off
- Flexible schedule
- Strong knowledge of Microsoft Office applications.
- Customer service experience in a technical support environment.
- View all Ross Video jobs - Kanata jobs
- Salary Search: Technical Support Specialist salaries in Kanata, ON
- See popular questions & answers about Ross Video
Technical Support Specialist
Easily applyRoss VideoKanata, ON K2K 2M5- $56,000–$70,500 a year
- Full-time
- Paid time off
- Flexible schedule
- Strong knowledge of Microsoft Office applications.
- Customer service experience in a technical support environment.
- View all Ross Video jobs - Kanata jobs
- Salary Search: Technical Support Specialist salaries in Kanata, ON
- See popular questions & answers about Ross Video
Technical Support Specialist
Easily applyTeldioOttawa, ON- Full-time
- Paid time off
- Flexible schedule
- 2+ years in technical support or systems integration environments.
- Help optimize deployment and support processes for efficiency and customer satisfaction.
- View all Teldio jobs - Ottawa jobs
- Salary Search: Technical Support Specialist salaries in Ottawa, ON
- See popular questions & answers about Teldio
- Securitas Technology Canada CorporationOttawa, ON K2K 3A3
- $90,000–$100,000 a year
- Full-time
- Develop technical knowledge articles and support documentation.
- Creating support procedures and knowledge management systems.
IT Support Specialist
Easily applyIntouch InsightKanata, ON K2K 3H4- $65,000–$70,000 a year
- Provide first- and second-line troubleshooting support for hardware, software, and application access issues.
- Manage user access and provisioning/deprovisioning…
- View all Intouch Insight jobs - Kanata jobs
- Salary Search: IT Support Specialist salaries in Kanata, ON
- See popular questions & answers about Intouch Insight
Get email updates for the latest Computer Application Support jobs in Fitzroy Harbour, ON
By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.
Career Resources:
Job Post Details
Lead Premium Support Specialist - Identity and Access Manager - job post
3.53.5 out of 5 stars
411 Legget Drive, Ottawa, ON K2K 3C9
$86,800–$130,200 a year
You must create an Indeed account before continuing to the company website to apply
Job details
Pay
- $86,800–$130,200 a year
Shift and schedule
- Weekends as needed
Location
411 Legget Drive, Ottawa, ON K2K 3C9
Benefits
Pulled from the full job description
- Paid time off
Full job description
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT:
We are looking to welcome a Premium Support Specialists to our team, with advanced technical skills in OpenText IDM/AA. You will work on our clients’ complex software environments and provide technical support along with proactive services like best practices, guidance, optimization, pitfall awareness, etc. to clients who are developing their solutions. You will ensure clients get the highest level of business value and are satisfied with the products, technical support and guidance they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Specialist is to provide the highest level of personalized technical support to ensure clients are successful with their OpenText product solutions. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure client satisfaction.
WHAT THE ROLE OFFERS:
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $86,800 - $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT:
We are looking to welcome a Premium Support Specialists to our team, with advanced technical skills in OpenText IDM/AA. You will work on our clients’ complex software environments and provide technical support along with proactive services like best practices, guidance, optimization, pitfall awareness, etc. to clients who are developing their solutions. You will ensure clients get the highest level of business value and are satisfied with the products, technical support and guidance they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Specialist is to provide the highest level of personalized technical support to ensure clients are successful with their OpenText product solutions. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure client satisfaction.
WHAT THE ROLE OFFERS:
- Be the client's single point of contact for support incidents opened for a specific product center.• Develop an in-depth understanding of your client’s environment • Be on site at a client’s location 2-3 days per week• Implement& establish a strong trusted working relationship with clients. • Leverage deep technical expertise and knowledge of your client’s environment to resolve incidents more efficiently • Provide timely updates on open incidents& coordinate with other OpenText experts as needed to expedite timely resolution.• Identify and recommend best practices to help our clients minimize operational risks and avoid common pitfalls. • Provide periodic supportability assessments& offer technical support mentoring to increase the client's knowledge.• Understand the operational profile of your client's environment to improve the support and guidance that OpenText delivers.• Act as a strategic partner in developing plans to proactively improve and maintain the client's software investment. • Strong written and verbal communication skills, to manage both client and peer internal organization interactions, including escalations, critical situations, difficult conversations, etc.• Delivery short-term custom offerings to address clients’ unique needs and requests.
- Bachelor’s degree preferred or associate degree holder (technical field) with min 3 years’ working experience in a client support environment. • Existing or ability to acquire Top Secret level security Clearance• Advanced knowledge of OpenText Identity and Access Management/Advanced Authentication application• A proven track record of in-depth technical troubleshooting. • Strong relationship and team building skills, with the ability to negotiate and resolve conflicts.• Great communication, coordination, and collaboration skills, and ability to navigate complex, matrixed organizations. • Ability to guide and advise clients proactively on best practices, configuration optimization, tuning and integrations.• Willingness and ability to travel if required on client location up to 5 days a week locally, and remote travel up to 15%• Willingness and ability to work occasionally outside of business hours, including weekends.• French or Spanish Language is an asset.• Knowledge of other OpenText Products is an asset.• Ability to work outside standard hours on occasion to meet specific client needs.• Willingness and ability to learn additional products as requested to meet staffing and account needs.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $86,800 - $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
Let Employers Find YouUpload Your Resume