Client Services jobs
Client Escalations Specialist
Easily applyUrgently hiringNuovo PhotographyMontréal, QC- Full-time
Often responds in 1 day- Minimum 3-5 years of professional experience in customer experience, client services, or customer success, with a proven focus on escalation management or…
Client Experience Coordinator
Easily applyUrgently hiringLaura Gatien & Associates Counselling ServicesSaint John, NB E2J 2G2- $50,000–$60,000 a year
- Full-time +1
- Paid time off
- Dental care
- Life insurance
- Casual dress
- Company events
- Extended health care
Often responds in 1 day- Enjoy sales and are motivated by helping prospective clients choose the services that best fit their needs.
- Customer service: 5 years (preferred).
Administrative Manager (remote)
Easily applyUrgently hiringYork Railroad Construction Inc.Montréal, QC- From $85,000 a year
- Full-time
1 hire made in past 30 days- We design, build and maintain all levels of rail for various clients.
- Administrative Manager will be reporting to York Rail's Sr. Management.
Client Services Manager
Easily applyOften replies in 4 daysHarvest ManitobaWinnipeg, MB R3E 0S2- Full-time +1
- Weekends as needed +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- Develop and maintain standard operating procedures (SOPs) for all client service functions.
- How many years of experience do you have working in a client or…
View similar jobs with this employerCommissionaires Victoria, The Islands And YukonNanaimo, BC V9S 1G5- $70,000–$75,000 a year
- Full-time
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Paid vacation
- RRSP Contribution
- Excellent relationship-building and client service skills.
- Ensure high-quality service delivery across all client sites.
- Health & Dental and Vision coverage.
- Framewerx IncAcheson, AB
- $70,000–$90,000 a year
- Full-time
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- RRSP match
- Provide excellent customer service, with patience and empathy when addressing user concerns.
- Solid work ethic, initiative, and strong customer service skills.
Client Services Manager
Easily applyUrgently hiringTorpedo MarketingWoodbridge, ON L4H 0A6- $65,000–$75,000 a year
- Full-time +1
- Casual dress
- Company events
- On-site parking
Often responds in 1 day- Manage and maintain strong client relationships by understanding client needs, project goals, timelines, brand requirements, and service expectations.
Client Services & Sales Associate
Easily applyNewPostScan MailVancouver, BC V6B 3H7- $27–$30 an hour
- Full-time
- Strong communication and customer service skills.
- Assist customers visiting the office for fingerprinting and related services.
Client Services & Sales Associate
Easily applyNewPostScan MailVancouver, BC V6B 3H7- $27–$30 an hour
- Full-time
- Strong communication and customer service skills.
- Assist customers visiting the office for fingerprinting and related services.
Executive Director
Easily applyInclusion NWTYellowknife, NT- $105,000–$135,000 a year
- Permanent
- Paid time off
- Vision care
- Dental care
- RRSP match
- RRSP Contribution
- Extended health care
- D. consultation services to other organizations and interest groups,.
- B. interpersonal and right-touch & client engagement skills,.
Account Manager/Business Development - Industrial Medic Services
Easily applyUrgently hiringLat55 Safety IncGrande Prairie, AB- $70,000–$120,000 a year
- Full-time +1
- Flexible schedule
- Casual dress
- Extended health care
- On-site parking
- Identify client needs and demonstrate how Lat55 Safety’s medic and safety services align with their operational goals.
- Job Types: Full-time, Permanent.
Sales Representative
Easily applyUrgently hiringBruce ChryslerYarmouth, NS B5A 0A1- $60,000–$100,000 a year
- Full-time
- Paid time off
- RRSP match
- Build Lasting Relationships: Establish trust and rapport with clients by putting their needs first and delivering personalized service that keeps them coming…
Regional Performance Manager - Western Canada
Easily applyConfidentialCalgary, AB- $95,000–$105,000 a year
- Full-time
- Paid time off
- Vision care
- Dental care
- Paid vacation
- Work from home
Often responds in 7 days- Address escalated concerns from franchisees, insurance partners, and clients.
- Ensure compliance with brand standards, insurer requirements, and customer service…
View similar jobs with this employerArea Manager
Easily applyUrgently hiringIndigo Park CanadaOttawa, ON K1P 5J6- $72,000 a year
- Full-time
- Ensure that the Acthe counting Dept has all necessary information (on time) to prepare client invoices for labor and management services.
- TD BankSaint John, NB
- $63,600–$89,800 a year
- Full-time
- Paid time off
- You have a strong client service orientation.
- You can prioritize and complete all claims handling related activities around the availability and accessibility…
Employment Services Team Lead
Easily applyUrgently hiringCommunity Futures Thompson Country - WorkBC...Ashcroft, BC- $30–$32 an hour
- Part-time +1
- Paid time off
- Vision care
- Dental care
- RRSP match
- Extended health care
- On-site parking
- Deliver direct employment counselling and service continuity, resource room support, and complex client situations, ensuring uninterrupted access to services…
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Job Post Details
Client Escalations Specialist - job post
Job details
Job type
- Full-time
Location
Full job description
Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.
As a Client Escalations Specialist, you'll bring your strong emotional intelligence, resilience, and calm composure to ensure exceptional customer relations even in high-stakes situations. You'll be the key to seamless communication, taking full ownership of complex issues, and turning friction into loyalty. Based in the vibrant Old Port of Montreal, we seek candidates who are driven to maintain genuine and loyal relationships with our clients through effective crisis resolution while supporting our collaborative team.
This is an excellent opportunity for someone who thrives in a fast-paced, high-stakes setting and takes pride in delivering a high-touch, resilient, and strategic, solution-oriented client experience.
What You’ll Do:
- Manage daily post-shoot client support (calls, emails, follow-ups) with a focus on high-priority and sensitive cases, ensuring full ownership from start to finish.
- Act as the primary point of contact for high-stakes escalations, driving swift, effective, and brand-aligned outcomes.
- Investigate and unblock critical bottlenecks in order production, editing, or delivery by coordinating efficiently with the studio, sales, and production teams.
- In conjunction with your manager, exercise strategic judgment in handling exceptions (refunds, credits, priority reshoots) while balancing client satisfaction and business impact.
- Maintain a high standard of resilience, empathy, and absolute discretion in all sensitive client interactions.
- Conduct root-cause analysis on recurring issues and share actionable insights to optimize processes and proactively reduce future escalations.
- Track escalation metrics and performance through KPIs (resolution time, SLA compliance, and client retention).
- Take on additional tasks outside of core responsibilities as directed by your manager to support collaborative team and business needs.
Requirements
About you:
- Minimum 3-5 years of professional experience in customer experience, client services, or customer success, with a proven focus on escalation management or crisis resolution.
- Strong problem-solving, negotiation, and mediation skills, with the ability to exercise sound judgment, balance client needs, and protect company objectives.
- Demonstrated resilience and emotional intelligence to handle complex, highly sensitive situations and frustrated clients with absolute professionalism.
- Experience in driving root-cause analysis and implementing positive, measurable changes to optimize workflows and reduce future escalations.
- Highly organized, process-driven, and detail-oriented, with the ability to multitask under pressure.
- Excellent verbal and written communication skills in English (strong diplomacy is a must); Spanish and French are considered assets.
- Proficient with technology and software, including Xero, Slack, Front, and Google Suite.
- Eager to learn, highly adaptable to change, and comfortable stepping into high-stakes challenges.
Benefits
What We Offer:
- Inspiring Work Environment: Immerse yourself in a creative, collaborative studio where artistry and empowerment converge.
- Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
- Recognition and Support: A team that values your contributions and celebrates your success.
- Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount.
About us:
Nuovo Artistic Studios is not just a photography studio; it’s a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.
This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.
This is your moment. Apply today!