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Job Post Details

Customer Support Associate - job post

Confidential
St. John's, NL
$48,000–$55,000 a year - Full-time

Job details

Pay

  • $48,000–$55,000 a year

Job type

  • Full-time

Location

St. John's, NL

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Company events
  • On-site parking

Full job description

Our company is hiring a fulltime Customer Support Associate to help the backbone of modern home life. The Customer Support Associate helps households bundle services for whole‑home coverage, add a reliable home phone for power outages, and sync wireless lines so everyone’s covered.

As a Customer Support Associate, you are the bridge between clients technology and the people who use it. We'll give you the technical foundation on wireless, internet, TV, and home phone. The Customer Support Associate builds trust, guiding customers with conversations that assure them they've made the right sales choice—and have a supportive partner for any future questions.

Key Responsibilities of the Customer Support Associate

  • Engage with potential customers in face to face settings, managing inquiries, service activations, upgrades, and account updates across wireless, internet, TV, and home phone.
  • Conduct consultative assessments to identify household needs and recommend bundled solutions that maximize value and reliability.
  • Oversee the full account lifecycle, including billing support, troubleshooting service issues, and ensuring compliance with operational standards.
  • Strengthen customer loyalty by maintaining proactive communication, coordinating follow‑ups, and reinforcing long‑term retention strategies.
  • Partner with internal teams to ensure seamless service delivery and resolve escalated concerns with efficiency and professionalism.
  • Document and track customer interactions, feedback, and retention metrics using CRM platforms and reporting tools to support performance analysis.

What We’re Looking For in a Customer Support Associate

  • Experience in customer support, account management, or sales, with a preference for telecommunications or subscription‑based industries.
  • Strong communication skills with the ability to simplify residential services and present bundled solutions clearly.
  • Highly organized and detail‑oriented, capable of managing multiple accounts, service requests, and priorities in fast‑paced environments.
  • Proficiency in CRM platforms, reporting tools, and digital systems to track accounts, document interactions, and ensure compliance with company standards.
  • Legally authorized to work in Canada without employer sponsorship.

Job Type: Full-time

Pay: $48,000.00-$55,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

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