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Client Service Representative jobs in Downsview, ON

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    • Respond to clients quickly with a strong service mindset.
    • Comfortable in a fast-paced, client-focused environment.
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Job Post Details

House Account CSR
FSB GROUP LTD.
·
3.8
160 Drumlin Cir, Concord, ON L4K 3E5
$56,000–$75,000 a year
Full-time
Apply now

Job details

$56,000–$75,000 a year
Paid vacation, Casual dress, Company events, On-site parking
Full-time
160 Drumlin Cir, Concord, ON L4K 3E5

Full job description

If you’re a RIBO licensed Personal Lines CSR working in a brokerage, this is a chance to step into a house accounts role focused on service, retention, and relationship management (not heavy sales pressure). We’re looking for someone who is detail-oriented, responsive, and thrives in a fast-paced environment.

What You’ll Be Doing

  • Manage and service a book of personal lines house accounts
  • Handle renewals, remarketing, and quoting in line with carrier guidelines
  • Process endorsements, policy changes, and client requests
  • Respond to clients quickly with a strong service mindset
  • Identify cross-sell and upsell opportunities
  • Work closely with insurers and underwriters
  • Support Producers and collaborate across the team
  • Maintain accurate documentation in your BMS (PowerBroker)

Must-Haves (You Will Not Be Considered Without These)

  • ✅ Active RIBO license
  • ✅ 2+ years personal lines experience in a brokerage
  • ✅ Strong experience with renewals, remarketing, and servicing

What We’re Looking For

  • Highly organized and able to manage multiple priorities
  • Strong communicator (written & verbal)
  • Detail-oriented with a high level of accuracy
  • Team player who builds strong internal & external relationships
  • Comfortable in a fast-paced, client-focused environment

Compensation & Benefits

  • Competitive salary: $56K–$75K
  • Paid vacation + personal days
  • Group benefits
  • Reciprocal days
  • Growth opportunities within the brokerage
  • Supportive, team-oriented culture

This position is an existing vacancy and is open to qualified applicants at this time.

AI Disclosure Statement

We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review.

Equal Opportunity Statement

FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.

Pay: $56,000.00-$75,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • On-site parking

Work Location: In person

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