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Client Service Representative jobs in Bramalea, ON

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    • 2+ years of customer service experience, ideally in a wholesale, distribution, or consumer goods company.
    • The Customer Service Representative (CSR) is the first…
    • Identify opportunities to improve overall customer service experience.
    • Customer service in manufacturing setting: 1 year (required).
    • An interest in customer service, sales, or business development.
    • Work toward individual and team sales and customer service goals while maintaining a customer-…
    • Investigates and logs all customer and client complaints including all service failures in the CRM and escalates as per Accuristix procedure.
    • Minimum two years’ experience in Sales/Customer service, preferably in a B2B environment.
    • Monitor customer orders, delivery schedules, and account activity to…
    • Customer service: 1 year (preferred).
    • We are looking for 1 experienced Customer Service Representative with atleast 1 year of customer service experience.
    • Respond to clients quickly with a strong service mindset.
    • Comfortable in a fast-paced, client-focused environment.
    • Competitive salary: $56K–$75K.
    • Collaborate with and support producers in all aspects of account management & client service.
    • We're looking for someone who brings commercial lines experience,…
    • Customer service: 1 year (preferred).
    • Maintain efficiency within service/installation department and with office staff.
    • Awareness of product and promotion.
    • Customer service: 1 year (preferred).
    • Must have pleasant customer service manner both in person and over the phone.
    • Must type at least 50wpm.
    • Follow up with customers to ensure satisfaction after service completion.
    • Schedule HVAC service calls, maintenance, and installations.
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    • Document & Track – Accurately log client interactions and feedback in our CRM system for service continuity.
    • Customer service: 5 years (required).
    • This is a full-timed position based on 37.5 hours of work per week.
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Job Post Details

Customer Service Representative
CTG Brands Inc
·
2.2
123 Great Gulf Dr, Vaughan, ON L4K 5V1
$42,000–$46,000 a year
Full-time
Apply now

Job details

$42,000–$46,000 a year
Tuition reimbursement, Paid time off, Vision care, Dental care, Employee assistance program, Extended health care, Company events, On-site parking
Full-time
Weekends as needed
123 Great Gulf Dr, Vaughan, ON L4K 5V1

Full job description

About Us


Founded in 1985, CTG is a major importer and distributor of consumer products for customers in the retail industry across North America. CTG’s mission is to supply quality branded products at competitive prices. Our innovative and high perceived value packaging has strong consumer appeal that helps generate high turnover for our retail trade customers. Our corporate name reflects our focus on developing exceptional brand identities that represent the best value to consumers.


CTG’s great instincts for value and quality have resulted in an exceptionally strong presence in the consumer products market. Our full range of categories now includes giftware, home décor, novelties, kitchenware, housewares, stationery, candles & candle holders, health & beauty, hair accessories, household products, toys, electronic accessories, seasonal products and more. We design, import, manufacture and distribute over 13,000 active items. With a wide selection of comprehensive programs and more than 45 proprietary brands, we provide a true one-stop product solution for our valued customers with unequaled variety and depth.


Giftcraft 2025 Inc. (www.giftcraft.com) is a newly revitalized consumer lifestyle company, building upon the legacy of Giftcraft’s decades-long reputation in the North American market. Now operating under the new ownership of CTG, Giftcraft 2025 Inc. is entering an exciting new chapter—one that blends heritage with transformation.


Our mission is not only to continue delivering award-winning giftware, home décor, wellness, fashion, and seasonal products—but also to rebirth the Giftcraft brand with renewed energy, innovation, and purpose. This new beginning represents a bold opportunity to reshape the company’s future while honoring its past.


We are seeking passionate, driven individuals who are eager to build something extraordinary from the ground up—together. If you are excited by the idea of helping lead a turnaround story and being part of a growing, purpose-led organization, we invite you to join us on the journey to build the new Giftcraft.


For more information, visit: www.ctgbrands.com


Summary:

The Customer Service Representative (CSR) is the first point of contact for our customers at CTG Brands Inc., and is responsible for delivering exceptional service and support throughout the order lifecycle. This role involves handling inbound inquiries, processing orders, resolving issues, claims and ensuring customer satisfaction. The ideal candidate is a friendly, organized, and solutions-oriented professional with experience in a B2B or consumer goods environment.


Key Responsibilities:

  • Respond to customer inquiries via phone, email, and online channels in a timely and professional manner
  • Enter, review, and update sales orders accurately in the ERP system
  • Track shipments, resolve delivery issues, and follow up on backorders or product availability
  • Assist customers with product information, pricing, and order status
  • Collaborate with internal teams including Sales, Logistics, and Accounting to resolve customer issues quickly and effectively
  • Handle returns, credits, and warranty claims according to company policy
  • Maintain accurate customer records and documentation
  • Identify recurring customer issues and escalate them to management for process improvements
  • Support seasonal call/email volume surges and participate in special projects as needed
  • Assist in the operation of our twice annual Customer Open Houses (January/February and August) said operation of which might include being present in the office on the weekend of the shows

Qualifications:

  • High school diploma required; college diploma in Business Administration or related field preferred
  • 2+ years of customer service experience, ideally in a wholesale, distribution, or consumer goods company
  • Strong communication and interpersonal skills with a professional phone manner
  • Proficiency with Microsoft Office and experience using ERP or CRM systems (e.g., Sage, NetSuite, Salesforce)
  • Ability to multitask and prioritize in a fast-paced environment
  • Positive, team-oriented attitude with a passion for providing excellent service

Benefits:

  • Company events
  • Extended health care
  • Dental care
  • Vision care
  • Employee assistance program
  • On-site parking
  • Paid time off
  • Tuition reimbursement

Supplemental pay types:

  • Bonus pay

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