Chl jobs

JOB TITLE: Manager of Communications and Team Services 

REPORTS TO: Director of Marketing and Associate General Manager  

POSITION TYPE: Full-time

COMPENSATION: $50,000 to $60,000 annually, plus benefits

The Kitchener Rangers are a community‑owned, professionally run Ontario Hockey League franchise recognized for their strong organizational culture, elite player development, and exceptional fan experience. Operating out of the Kitchener Memorial Auditorium, the Rangers maintain a high‑performance environment supported by experienced staff across hockey operations, business operations, marketing, community relations, and game‑day execution. The organization values teamwork, accountability, and innovation, offering employees the opportunity to contribute to a respected brand with deep community roots and one of the league’s most passionate fan bases. Working for the Rangers means joining a collaborative, fast‑paced environment where staff play a direct role in shaping both on‑ice success and the overall fan and community experience.

Overview:

The Team Services Coordinator provides administrative and logistical support to ensure the smooth day-to-day operations of the hockey club. This role coordinates team travel, including accommodations, meals, logistics, and player services while serving as a key liaison between players, coaches, staff, billets, and external partners. They help create a positive and organized environment that allows players and hockey operations staff to focus on performance and development.

Primary Responsibilities: 

• Communications
• Overall responsibility for communications and media relations strategies for the organization.
• Draft and distribute organizational news releases including but not limited to player commitments, roster transactions, staffing updates, and other official club related announcements.
• Primary communications and media relations contact, facilitating television, radio, newspaper and other media requests.
• Oversee NHL Scouts & Media Room presentation and provided meals.
• Administer & organize mass email database.
• Facilitate game day media notes packets for media & NHL scouts and maintain all-time records for history.
• Serve as a liaison between hockey and business operations.
• Work with Community Relations on coordinating player appearances.
• Primary contact for media broadcast partners, including streaming, television and radio.
• Manage media accreditation and contact list and oversee press box and media seating.
• Work with management to prepare statements or responses regarding organizational matters where required.
• Coordinate press conferences as required.
• Serve as the team’s primary communications contact with the Ontario Hockey League.
• Research, write and publish editorial content based on current or historical events related to the team.
• Manage online roster and leaguestat information.
• Team Services 
• Once schedule is released, book hotels, make bus arrangements with the Rangers designated provider and research and schedule meals based on the requirements provided by hockey operations management.
• Create itineraries for road trips based on the schedule and the requirements of hockey operations.
• Assist in the creation of a yearly travel budget and be responsible for managing that budget for road trips. This includes oversight of payment and reconciliation with the finance department within 2-3 days.
• Accountable for passports for road trips that include border crossings.
• Manage player ticket list for home and away games.
• Join monthly hockey operations meetings and prepare a monthly calendar ahead of each month in the hockey season to clearly outline the activities and requirements of each month. Support with creating calendars for in-town prospects playing Junior B.
• Manage team & billet communications via email or WhatsApp.
• Manage team meals for home games and other events as required.
• Assist with managing logistics for Development Camp and Training Camp, including transportation, meals, accommodations and expense tracking.
• Support the creation and execution of player seminars, modules, player/family travel, and summaries of player and billet reimbursement

Education & Experience: 

• Diploma or bachelor’s degree in Sports Management, Business Administration, Recreation Management, Event Management or Communications.
• Experience in sports and entertainment, or specifically hockey within the OHL or CHL, is an asset.   

Job Specific Skills & Competencies: 

• Must possess strong written, verbal and interpersonal skills. 
• Must be well-organized and demonstrate an ability to manage multiple projects with minimal supervision. 
• Ability to build and foster strong working relationships. 
• Required to be professional and discreet in dealing with sensitive or confidential information.
• Relentless worker who possesses a team-first, positive attitude. 
• Managerial, critical thinking, problem solving, decision making, strategic planning and time management skills are critical. 
• Successful candidate will possess high proficiency with the Microsoft suite of programs (Word, Excel, PowerPoint, Teams).

Other Considerations: 

• Ability to work nights and weekends as needed based around the Rangers game and event schedule.  
• The candidate will be required to work on-site at the Kitchener Memorial Auditorium and travel with the team on road trips and must have access to transportation to the facility. 
• The successful applicant must present a satisfactory police check record.

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• On-site parking
• RRSP match
• Store discount

Work Location: In person