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Job Post Details

Contact Centre Sales Agent - job post

Alberta Carpet & Furnace Cleaning
1.4 out of 5 stars
11304 142 St NW, Edmonton, AB T5M 1T9
$18 an hour - Full-time

Job details

Pay

  • $18 an hour

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Rotating shift

Location

11304 142 St NW, Edmonton, AB T5M 1T9

Benefits

Pulled from the full job description

  • Dental care
  • Extended health care

Full job description

Alberta Carpet & Furnace Cleaning has been keeping Edmonton homes cleaner since 1981. We run a busy contact centre and are looking for someone who's confident on the phone, builds rapport easily, and is motivated to turn conversations into bookings.

This isn't a cold-call job. Most of your calls are with existing customers — reminding them their service is due, helping them book, and identifying other services that might benefit them. You'll also handle inbound calls and work as part of a small, close-knit team.

WHAT YOU'LL DO

  • Make outbound calls to existing customers when their carpet or furnace service is coming due
  • Handle inbound calls to book appointments, answer questions, and resolve concerns
  • Recommend and upsell services based on customer needs
  • Keep customer information accurate in our system
  • Hit individual sales targets and contribute to team goals
  • Participate in ongoing training to stay current on products and sales skills

WHAT WE'RE LOOKING FOR

  • 2 years of customer service or sales experience — required
  • Strong phone presence: comfortable, clear, and confident on calls
  • Good computer skills and ability to manage multiple programs at once
  • Organized, reliable, and able to work independently or as part of a team
  • Open to feedback and committed to continuous improvement
  • Must be available for a rotating schedule including evenings (until 7–8pm) and weekends — this is a firm requirement of the role, not occasional
  • High school diploma or equivalent

OUR HOURS

Our contact centre is open Monday through Sunday, with evening hours until 7–8pm. Scheduling is on a rotating basis — you'll know your schedule in advance, but availability across the full week is essential.

WHAT YOU GET

  • $18.00/hr to start
  • Dental and extended health benefits
  • Stable full-time hours with an established, locally owned Edmonton company
  • A supportive team environment with real investment in your training and growth

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • Dental care
  • Extended health care

Education:

  • Secondary School (preferred)

Experience:

  • Customer Service Sales: 2 years (preferred)

Work Location: In person

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