Card Hilton jobs

We are seeking a dedicated and detail-oriented Night Auditor to join our team at the newly built Hampton Inn by Hilton Beamsville, opening soon. This is an exciting opportunity to be part of our pre-opening team and contribute to the successful launch of our brand-new hotel.

SCOPE AND GENERAL PURPOSE

To accurately balance and reconcile daily hotel revenue, guest accounts, charges and settlements; complete night audit reports and prepare the property management system for the next business day. Provide exceptional overnight guest service, maintain the safety and security of guests and the property, and support efficient front office operations in accordance with Hilton brand standards and company policy.

MAIN DUTIES

1. Complete the daily night audit using Hilton PEP and other applicable systems, ensuring all required procedures are performed accurately and on time.

2. Audit room rates, guest charges, taxes, adjustments, allowances, payments and settlements; identify, investigate and correct discrepancies in accordance with company policy.

3. Balance room revenue, guest ledgers, cash, credit card and other settlement accounts; maintain accurate financial records and supporting documentation.

4. Generate, review and distribute daily audit, occupancy, revenue and statistical reports as required by management.

5. Complete the end-of-day processing and business date rollover, ensuring the system is ready for the next day’s operations.

6. Ensure all transactions, corrections, refunds and adjustments are properly authorized, documented and recorded.

7. Assist with accounts receivable, direct billing reconciliation and month-end procedures as assigned.

8. Welcome and assist guests during overnight hours, providing friendly, efficient and professional service consistent with Hilton standards.

9. Perform check-ins, check-outs, reservations, room assignments, payment processing and guest account updates accurately.

10. Respond promptly to guest inquiries, complaints and requests, using initiative and sound judgment and escalating matters when necessary.

11. Answer incoming telephone calls, record and relay messages, and handle guest communications courteously and confidentially.

12. Maintain awareness of room availability, rates, occupancy, promotions and Hilton Honors benefits; apply approved selling and upselling techniques.

13. Monitor no-shows, late arrivals, room status discrepancies and reservation issues and communicate relevant details to the morning team.

14. Safeguard cash, keys, guest information, company assets and restricted areas in accordance with security procedures.

15. Conduct designated overnight property checks and respond appropriately to disturbances, alarms, emergencies and safety concerns in line with hotel procedures.

16. Maintain accurate records of incidents, maintenance issues and guest concerns, reporting significant matters promptly to management.

17. Assist with early morning breakfast setup, coffee service, meeting room preparation and replenishment of guest supplies where required by property policy.

18. Maintain the cleanliness and presentation of the front desk, lobby and designated public areas during the overnight shift.

19. Coordinate with housekeeping, maintenance and other departments to resolve guest needs and operational concerns.

20. Prepare a complete and concise shift handover, identifying outstanding tasks, guest requests, financial discrepancies and operational matters.

21. Follow established computer system security, data protection and backup procedures where applicable.

22. Comply with attendance requirements and be available for scheduled overnight shifts, weekends and holidays.

23. Perform any other reasonable job-related duties as assigned by management.

REQUIRED SKILLS AND ABILITIES

Must be able to communicate effectively in English and maintain a professional appearance and manner at all times. Self-motivated, dependable and capable of working independently with minimal supervision. Strong guest service, interpersonal and problem-solving skills, with the ability to remain calm in challenging situations. Basic accounting and mathematical skills, attention to detail and the ability to reconcile financial transactions accurately. Competence with computers and hotel property management systems; knowledge of Hilton PEP is an asset. Previous hotel front desk or night audit experience is preferred. Must be a team player, willing to assist co-workers and other departments when needed, and able to work overnight shifts, weekends and holidays.

GENERAL STAFF RESPONSIBILITIES

1. Adhere to all hygiene, health, safety and emergency procedures as required by law and company policy.

2. Carry out any reasonable request made by management.

3. Provide exceptional customer service and address guest concerns and complaints positively in accordance with company policy.

4. Work and communicate professionally and ethically with colleagues, assisting when necessary to achieve company standards.

5. Be committed to achieving the company, property and departmental mission statements and objectives.

6. Actively promote property facilities, services and promotions to contribute to overall profitability.

7. Assist with team member orientation and training as required by company policy.

8. Maintain punctuality, uniform and dress code standards, personal hygiene and professional appearance.

9. Be aware of and comply with company policies and house rules.

10. Contribute to energy conservation and ensure the safe use and storage of materials, equipment and chemicals according to manufacturers’ instructions.

11. Attend meetings as requested and contribute ideas and initiatives to improve hotel operations.

12. Assist with cleaning duties to maintain a clean, safe and well-organized work area.

13. Follow the Property Crisis Communication Plan and refer media inquiries to the designated spokesperson.

14. Protect the security of the building, company assets and guests and co-workers, including proper handling of keys and cash in accordance with company policy.

Pay: $20.00-$22.00 per hour

Expected hours: 40.0 per week

Work Location: In person