Skip to main content
Post your resume and find your next job on Indeed!

Canadian Aviation jobs

Sort by: -
    • Porter gives you the opportunity to participate in our great benefits programs, such as RRSP Matching, Medical, and of course unlimited access to amazing staff…
    • View all Porter Airlines Inc. jobs - Dorval jobs - Customer Service Representative jobs in Dorval, QC
    • Salary Search: Customer Service Representative - Montreal (YUL) Part Time salaries in Dorval, QC
    • See popular questions & answers about Porter Airlines Inc.
    • Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work.
    • In the course of a day, you will be responsible for greeting passengers,…
    • Paid training is provided for all new employees.
    • Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in…
    • Previous experience in fuel distribution, transportation, logistics, mining support services, aviation fuels, petroleum operations, or industrial operations is…
    • They must also be flexible and able to deal with the adapting nature of aviation.
    • Customer Service Agent’s (CSA’s) work under the direction of the Owner/…
  • View similar jobs with this employer
    • In this highly visible, hospitality-driven role, you’ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating…
    • Experience in aviation, transportation, logistics, or industrial operations is considered an asset.
    • This role supports safety-sensitive airport operations and…
    • One year of relevant work experience in the aviation or ground handling services industry.
    • Responsible for leading a team of agents and providing customer…
    • Greeting customers, answering phones, and transferring calls.
    • Operation of VHF radio to communicate with other employees.
  • View similar jobs with this employer
    • Eligibility to obtain the required aviation security clearance (RAIC).
    • Screen passengers and their personal belongings with rigor, professionalism, and in…
    • Understanding of regulatory requirements (e.g., Transport Canada and other aviation authorities) and industry standards for maintenance and certification.
    • Ensure that an aviation incident/accident investigation is conducted in any matter related to BCEHS associated aviation transports and that investigative…
  • View similar jobs with this employer
    • This position is available full-time or part-time, or as part of our paid education program.
    • Competitive salary starting from $4,337 - $6,413/month for new…
    • Lead and manage a quality driven culture of continuous improvement by creatively increasing awareness of company’s quality policy and objectives among employees…
    • StandardAero is seeking motivated, eager, motivated Mechanical Engineering students for winter and summer term positions (4 or 8 months) to support…
Get e-mail updates for the latest Canadian Aviation jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

visa sponsorship, aviation
fly in fly out remote camp jobs
lebanese
pilot
westjet
aviation management
flight

Career Resources:

Porter Airlines Inc. logo
Customer Service Representative - Montreal (YUL) Part Time
Porter Airlines Inc.
·
3.4
975 Boul Roméo-Vachon N, Dorval, QC
Part-time
Apply on company site

Job details

Pay information not provided
RRSP match
Part-time
Weekends as needed, Afternoon shift, Rotating shift, Holidays
975 Boul Roméo-Vachon N, Dorval, QC

Full job description

Job Summary:
Thank you for your interest in joining the Porter team. Applications for this job posting will be considered for current and future openings. While we are excited to review your qualifications in advance, it may be some time before you hear from us based on the availability of start dates. If you are selected to continue with the application process, you will be contacted as roles are hired for.

Please note that this only applies to the Customer Service Representative position. If you have applied to other roles within the organization, you should expect to hear back from us within the communicated timeframe.

WHY CHOOSE PORTER AIRLINES?

The Customer Service Representative role will not only give you the opportunity to grow your customer service skills, but it will also give you the opportunity to grow alongside one of Canada’s top rated airlines as we enter an exciting phase of growth and expansion. This is your chance to work with a dynamic team, in a fast paced environment that promotes equality, and growth.

BENEFITS OF WORKING AT PORTER?

Porter gives you the opportunity to participate in our great benefits programs, such as RRSP Matching, Medical, and of course unlimited access to amazing staff travel perks to Porter destinations, whether working part-time or full-time!

HOW WILL WE HELP YOU GROW?

Here at Porter we want to see you grow and succeed. That’s why we offer numerous different networking programs that our team members are able to take advantage of, giving you the opportunity to not only expand your skills but also giving you the chance to gain insight to the many different teams and departments that are behind our Skytrax 4 Star Rated airline.

WHO ARE WE LOOKING FOR?

We’re looking for outgoing, motivated and energetic individuals who are looking to start their career in the aviation field. Our fast-paced airport environment is the ideal place for those who like to keep moving, stay challenged and pride themselves in delivering exemplary customer service.
Duties & Responsibilities:
  • Provide high quality customer service.
  • Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage.
  • Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight.
  • Monitor carry-on luggage and aircraft doors.
  • Responsible for unaccompanied minors during their travel.
  • Assist passengers with a disability or reduced mobility including wheelchair assistance.
  • Assisting arriving passengers and overseeing the International Arrivals baggage area.
  • Provide assistance to passengers whose baggage is mishandled or damaged.
  • Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags.
  • Arrange transportation methods to restore the missing baggage to the rightful owner.
  • Respond to all passenger enquiries via telephone and email.
  • Maintain constant communication with the customer throughout the tracing or repair process.
  • Maintain accurate records and update PNR files.
  • Reconcile delivery service invoices.
  • Maintain commitment to the highest standard of customer service.
  • Assist CSR’s where required in performing other functions.
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
  • Other Duties as assigned.
Behavioural Competencies:
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
  • Ability to work on a permanent basis in Canada.
  • At least 2 years of experience in a customer service role, preferably in the airline industry
  • Must be computer savvy and have working knowledge of Google doc, sheets and calendar
  • Knowledge of baggage services handling procedures will be preferable.
  • Ability to obtain necessary security clearances.
  • Need to be detail oriented.
  • Possess the ability to multitask.
  • Ability to work well in a team.
  • Have a proven positive track record when handling difficult situations and customers.
  • Dependability (must have a clear attendance record and reliable on time reporting for work).
  • Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays.
  • Ability to work 20-25 hours per week (part time).
  • Must be able to safely operate/push passengers in wheelchairs from the point of arrival at the airport to the aircraft, and from the aircraft to the point of departure from the airport
  • Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis.
  • Supports and adheres to all company policies.
  • Ability to communicate and correspond clearly and precisely in English and French.
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
Let Employers Find YouUpload Your Resume