Caa jobs

We are currently looking for highly motivated applicants with call centre and customer service experience to work full-time & part-time.

Reporting

Tasks:

• Hourly Report
• Shift Summary
• Constantly checking on drives ETA / ATA variances and call completion. Use of Workbench and ERS screen. This includes calling of drivers and checking on their ETA’s and updating them when necessary.
• Reporting all information on shared drives
• Updating attendance files
• Work bench management
• Data Entry / Analytics
• Pay roll preparation

Answering All Incoming Calls

Tasks:

• Answer of all phone calls and overflow that the call taker cannot handle

Dispatching

Tasks:

• Assist Dispatching of drivers to various account, COD, and CAA calls. Also movement of drivers to cover contracted areas. Making sure that the job gets done efficiently and effectively. This involves multi-tasking at its best.
• Monitoring drivers through our highly advanced GPS system.
• Maintain communication with all drivers on the road at all times.
• Quickly analyzes the information received from the caller and dispatch the required vehicles.

Qualifications

• Ontario Secondary School Diploma (OSSD) or academic equivalent
• Excellent customer service skills
• Strong communication skills
• Accurate and efficient keyboarding skills
• Good knowledge of Greater Toronto Area (GTA)
• Excellent conflict resolution skills
• Strong knowledge of Microsoft office (Excel, Word, Access)
• Knowledge in various GPS system

Experience

• Knowledge in Fleet Complete GPS System is an asset
• Knowledge in Access Program is an asset
• 2-5 years experience at a high volume call centre

If you are interested in this job posting, please email info@towtal.ca with your resume – include “Towtal Careers” in the subject line.