Business Performance Analyst jobs

Company Overview

About Us

Active Products Inc. headquartered in Toronto; Ontario Canada is a fast-growing product design and sales firm in the consumer durables category focused on automotive aftercare and restyling. We are in the process of building scalable operations to support our expanding business across B2B and D2C (Omni-channel commerce) channels across North America. As we continue to grow, we are investing heavily in operational excellence, process improvement, inventory planning, and systems transformation.

We are looking for a highly driven and hands-on Lead Supply Chain & Operations Analyst to help strengthen and scale our end-to-end supply chain operations. This role is ideal for someone who enjoys solving operational challenges, improving processes, working cross-functionally, and building scalable infrastructure within a growth-stage environment.

This is not a purely analytical desk role. We are looking for someone who is equally comfortable working through operational issues with our 3PL partners and internal cross functional teams whilst contributing to building forecasting models, improving reporting, and supporting ERP transformation initiatives.

What You’ll Be Responsible For

Supply Chain Operations & Logistics

• Coordinate daily communication with internal stakeholders, vendors, suppliers, carriers, and 3PL partners to support inbound, warehouse, fulfilment, and outbound logistics operations across B2B and D2C channels.
• Support order management activities including RFQs, quotations, purchase order tracking, shipment coordination, lead time monitoring, and issue resolution.
• Monitor shipment activity, inventory movement, order flow, and warehouse performance to ensure timely and accurate fulfilment.
• Troubleshoot operational issues related to shipping delays, inventory discrepancies, fulfilment challenges, and vendor or carrier performance.
• Maintain strong working relationships with vendors, logistics providers, warehouses, and internal teams while monitoring vendor performance including delivery, quality, and responsiveness.
• Assist with vendor onboarding, documentation management, operational support, and provide execution support during team absences or high-volume periods.

Demand Forecasting & Inventory Planning

• Develop and maintain demand forecasting, inventory planning, and replenishment processes across the product portfolio.
• Monitor inventory health, stock levels, lead times, and supply chain performance to support operational stability and service levels.
• Maintain accurate supply chain data across internal systems and improve data visibility across operational workflows.
• Build and maintain reports, dashboards, trackers, and KPI reporting related to forecast accuracy, inventory performance, lead times, vendor performance, and fulfilment operations.
• Analyze operational and supply chain data to identify trends, risks, and improvement opportunities, providing actionable insights to support decision-making.
• Support the continuous improvement of planning processes, reporting structures, and operational controls to help scale the business effectively.

Process Improvement & ERP Transformation

• Collaborate cross-functionally with sales, finance, aftersales, operations, vendors, and manufacturing partners to support operational planning, fulfilment coordination, and supply chain decision-making.
• Review existing supply chain and operational workflows to identify inefficiencies and opportunities for improvement.
• Participate in process mapping and workflow design initiatives in collaboration with finance, sales, aftersales, operations, and other internal stakeholders.
• Support the improvement and standardization of operational processes, documentation, and SOPs across supply chain activities.
• Identify opportunities to streamline workflows through automation, digital tools, and improved operational practices.
• Assist with transitioning manual processes into more scalable and structured operational workflows.
• Utilize reporting tools, dashboards, and AI/digital tools to improve reporting efficiency, operational visibility, and team productivity.

What We’re Looking For

Required Experience

• Undergraduate/ Postgraduate Degree in Supply Chain, Business, Operations, Logistics, or related field.
• 5–7 years of experience in an analytical and operational role in supply chain, logistics, operations, inventory planning, or related functions.
• Experience working within fast-paced or high-growth environments.
• Hands-on experience managing operational logistics and working with 3PL providers.
• Strong understanding of inventory planning and demand forecasting principles.
• Experience participating in ERP implementation, migration, or process transformation initiatives.

Technical Skills

• Advanced Microsoft Excel skills including Pivot Tables, Power Query, Advanced formulas and data analysis
• Experience with ERP systems such as SAP, NetSuite, Microsoft Dynamics, Odoo, Oracle or similar platforms
• Experience using reporting and visualization tools such as Power BI or Tableau.
• SQL, Power BI, & VBA experience is considered an asset.

Soft Skills

• Strong operational ownership and problem-solving capability.
• Comfortable working in ambiguity and managing competing priorities.
• Strong communication and stakeholder management skills.
• Ability to balance tactical execution with long-term process improvement.
• Highly organized, detail-oriented, and proactive.
• Builder mentality with a continuous improvement mindset.

What Success Looks Like in This Role

Within your first 12 months, you will help:

• Improve inventory visibility and forecasting discipline.
• Strengthen coordination with 3PL and logistics partners.
• Reduce operational firefighting and fulfilment disruptions.
• Improve reporting accuracy and operational KPIs.
• Support ERP readiness and process standardization efforts.
• Help establish scalable supply chain processes to support continued company growth.

Why Join Us

• Opportunity to play a meaningful role in scaling a growing business.
• High visibility and cross-functional impact.
• Ability to influence operational strategy and systems transformation.
• Fast-paced environment with strong growth potential.
• Collaborative and entrepreneurial culture.

If you are someone who enjoys building processes, solving operational problems, and helping companies scale, we would love to hear from you.

Pay: $70,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Dental care
• On-site parking

Education:

• Bachelor's Degree (required)

Experience:

• Strong MS Excel: Pivot Tables, Power Query, data analysis: 2 years (required)
• in supply chain, logistics, or inventory planning.: 5 years (required)

Work Location: Hybrid remote in Toronto, ON M3B 2M3