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    • Configure, deploy, and support business-class technology solutions both onsite and remotely.
    • Respond to client requests by identifying issues, troubleshooting…
    • Act as the central point of coordination between clients and technical teams;
    • Receive, triage, and prioritize incoming service requests based on urgency, impact…
    • You’ll work side-by-side with the Chief of Staff to anticipate needs, remove friction, and deliver solutions — never problems.
    • This role offers the opportunity to build production-grade solutions, work collaboratively with Lines of Business teams, and develop deep expertise in the…
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    • Strategic Collaboration: Partner with Security and Data Architects to develop bulletproof failover/failback strategies and data protection protocols.
    • Implement system changes and configurations to tailor our lending solutions to the specific business needs of our operations and our partners.
    • You will synthesize data across earned, owned, and paid channels to build cohesive, bulletproof narratives that prove how our work drives real business impact…
    • Implement system changes and configurations to tailor our lending solutions to the specific business needs of our operations and our partners.
    • Autonomie dans la mise en œuvre de solutions adaptées aux besoins évolutifs de l’entreprise.
    • Prendre en charge l’analyse “root cause” sur les problèmes…
    • Develop enablement assets like technical documentation, solution walkthroughs, admin handover guides, internal training and client training material.
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Job Post Details

Support Specialist - job post

Bulletproof IT
4.3 out of 5 stars
Calgary, AB T2Z 4C9
$50,000–$60,000 a year - Permanent

Job details

Pay

  • $50,000–$60,000 a year

Job type

  • Permanent

Location

Calgary, AB T2Z 4C9

Full job description

Want to Be on the Leading Edge?
Are you passionate about IT and helping people get the most from their technology?
Do you want to work in a highly collaborative environment where you’re constantly learning and growing, backed by a team that supports you?
Do you thrive in a fast-paced setting where you can have fun, solve problems, and make a real impact every day?
If so, we’d love to hear from you.
Core Responsibilities
At Bulletproof IT, your number one priority will always be simple:
Help people get their jobs done with technology.

In this role, you will:
  • Configure, deploy, and support business-class technology solutions both onsite and remotely
  • Respond to client requests by identifying issues, troubleshooting effectively, and delivering timely resolutions
  • Collaborate with your teammates to ensure the best possible outcomes for our clients
  • Provide recommendations and guidance to improve client environments and user experience
  • Assist with the design and delivery of IT projects
  • Maintain clear, accurate, and concise documentation for all work performed
What You’ll Bring
We’re growing steadily and looking for someone who has experience supporting:
  • Microsoft Windows desktops and servers
  • Microsoft 365 / Exchange environments
  • Remote Desktop Services
  • Firewalls and network infrastructure
  • Cloud services
  • Mobile devices
Just as important as your technical skills are your communication and people skills. Certifications and formal education are an asset, but we value the right experience, attitude, and approach just as much.

This Role Is a Great Fit If You:
  • Want to be part of a company that prioritizes client satisfaction over billable hours
  • Want to make a real difference rather than navigating red tape and bureaucracy
  • Are tired of chaotic environments and want to work somewhere with strong standards, processes, and best practices
  • Thrive in a team-oriented environment where collaboration is expected, not optional
  • Are driven to continuously learn, improve, and be part of a company that is always evolving
About Us
Based in Calgary with a second office in Red Deer, Bulletproof IT has been delivering high-quality IT solutions to small and mid-sized businesses across Alberta for over 30 years.
We’re proud of what we’ve built—and even more excited about where we’re going.
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