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Job Post Details

HVAC Customer Service Coordinator/Dispatcher - job post

Confidential
750 Oakdale Road, North York, ON M3N 2Z4
$22–$26 an hour - Full-time

Job details

Pay

  • $22–$26 an hour

Job type

  • Full-time

Location

750 Oakdale Road, North York, ON M3N 2Z4

Benefits

Pulled from the full job description

  • Dental care
  • Paid vacation
  • Casual dress
  • On-site parking

Full job description

Customer Service Coordinator / Estimator – Commercial HVAC & Plumbing Services

Company: Element Building Systems Inc.

Location: 750 Oakdale Rd, Unit#17, North York, ON M3N 2Z4

Job Type: Full-Time

About Us

Element Building Systems Inc. is a growing commercial mechanical contractor specializing in HVAC, plumbing, and mechanical services for condominium corporations, commercial buildings, and property management companies across the Greater Toronto Area.

We are seeking an organized, customer-focused, and experienced Service Coordinator / Estimator to join our team.

Key Responsibilities

-Prepare accurate service estimates and quotations.

-Coordinate and dispatch HVAC and mechanical service technicians.

-Schedule emergency, preventive maintenance, and corrective service calls.

-Create, manage, and close service work orders.

-Communicate professionally with customers, property managers, vendors, and subcontractors.

-Source materials, obtain vendor quotations, and issue purchase orders.

-Coordinate technician schedules, equipment, and material deliveries.

-Follow up on outstanding quotations and customer inquiries.

-Maintain accurate service records and documentation.

-Support invoicing, job closeout, and administrative activities.

-Work closely with the operations team to ensure timely project and service delivery.

Requirements

  • Minimum 3 years of experience in commercial HVAC & Mechanical Services.
  • Proven experience in service estimating, dispatching, customer service, and vendor coordination.
  • Strong understanding of commercial HVAC and mechanical systems, including preventive maintenance and service operations.
  • Experience preparing accurate quotations, estimates, and work orders.
  • Ability to prioritize and dispatch technicians for emergency and scheduled service calls.
  • Hands-on experience with Housecall Pro for scheduling, dispatching, estimating, invoicing, and work order management is highly preferred.
  • Experience communicating professionally with property managers, customers, vendors, and subcontractors.
  • Ability to source materials, obtain vendor quotations, and issue purchase orders.
  • Strong organizational, time management, and multitasking skills in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Experience with service management software is considered an asset.
  • Ability to read mechanical drawings, specifications, and service reports is an asset.
  • Strong problem-solving skills with attention to detail.
  • Ability to work independently and collaboratively in a team environment.
  • Legally authorized to work in Canada.

What We Offer

Competitive salary based on experience.

Group health and insurance benefits.

Paid vacation.

Career growth and advancement opportunities.

Supportive and collaborative work environment.

Opportunity to work on a wide range of commercial HVAC and mechanical service projects across the GTA.

If you are an experienced Service Coordinator with a strong background in commercial HVAC and mechanical services, we'd love to hear from you.

Apply today by sending your resume to: info@theebs.ca

Pay: $22.00-$26.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • On-site parking

Ability to commute/relocate:

  • North York, ON M3N 2Z4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Please describe any work experience you have related to the mechanical and plumbing services industry. Include your experience with preparing service estimates, dispatching technicians, scheduling appointments, customer service, and any relevant software or systems you have used. If you do not have direct industry experience, briefly explain how your previous experience has prepared you for this role.

Experience:

  • Mechanical, HVAC & Plumbing: 1 year (required)
  • Service estimating and dispatching: 1 year (required)
  • Customer relationship management: 1 year (required)

Work Location: In person

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