Boat Centre jobs

The Opportunity

Maple Leaf Marinas (“MLM”) is the largest owner and operator of marinas, marine resorts, and boat dealerships in Canada. MLM’s fast growing portfolio comprises 21 locations throughout the Lake Simcoe, Georgian Bay and Muskoka Regions.

We are seeking a Customer Service Representative (CSR) to join our team at Gordon Bay Marine.

This is a full-time position with competitive pay and potential for benefits package.

Position Overview:

As the first point of contact for boaters and visitors, you will provide exceptional customer service, assist with marina operations, and ensure a smooth and pleasant experience for all customers. This role is essential in maintaining a welcoming and professional atmosphere at our marina.

Key Responsibilities:

• Customer Interaction; greet & assist marina guests, boaters, and visitors upon arrival.
• Ensure a positive customer experience by resolving issues or concerns promptly and professionally.
• Monitor boat arrivals & departures; assisting with docking and fueling.
• Operational support; manage phone lines, emails and walk-in inquiries. Coordinate and communicate with other marina departments to ensure smooth operations.
• Maintain and update customer files and reservations using marina management software.
• Maintenance and Safety: Ensure the marina is clean, organized, and well-maintained at all times. Assist with ensuring marina safety protocols are followed, including managing emergency situations when necessary.

Qualifications:

• Previous experience in customer service, hospitality or marina operations is an asset.
• Familiarity with boating, marine technology and marina operations; ability to operate boats or assist with docking.
• Excellent customer service skills, with the ability to handle inquiries and complaints professionally.
• Strong verbal and written communication skills. Strong attention to detail and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work outdoors and in varying weather conditions.
• Reliable, punctual, and able to work flexible hours, including weekends and holidays

How to Apply:

If you are enthusiastic about maintaining outdoor spaces and take pride in creating a welcoming environment, we invite you to apply for this exciting opportunity. Please submit your resume, a cover letter, and any relevant certifications to melr@gordonbay.com

Gordon Bay Marine is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Thank you for your interest in this opportunity.