Skip to main content
Post your resume and find your next job on Indeed!

Bilingual Customer Service Agent jobs

Sort by: -
    • Conduct and high-level customer service skills.
    • Meet personal/customer service team sales targets and call handling quotas.
    • View all AnswerNet jobs - Canada jobs - Bilingual Customer Service Associate jobs in Canada
    • Salary Search: Bilingual French/English Customer Service Agent REMOTE- Quebec area salaries in Canada
    • See popular questions & answers about AnswerNet
    • Experience: 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
    • Shifts vary from 8AM to 8PM and require full availability between these hours.
    • Competitive Compensation: Competitive salary starting at 27,95$ per hour, plus an…
  • View similar jobs with this employer
    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
  • View similar jobs with this employer
    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
    • Must have at least 6 months of working experience in the customer service field.
    • You'll provide exceptional service to vehicle owners addressing concerns about…
  • View similar jobs with this employer
    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
  • View similar jobs with this employer
    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
    • Develop and maintain strong relationships with clients by providing exceptional customer service and ongoing support.
    • P&C Insurance Sales: 5 years (required).
    • Strong communication, active listening and customer service skills.
    • As a Contact Centre Agent, your main focus will be superior first-contact service for…
    • 2+ years Contact Center or other similar customer service experience.
    • Demonstrate a commitment to resolving customer issues and ensuring a positive customer…
    • Previous experience providing customer service support in both English and French, verbally and in writing.
    • We are seeking a dynamic and experienced Bilingual…
    • Previous customer service or administrative experience is preferred.
    • Please submit your résumé outlining your customer service experience and your proficiency…
    • Investigate and troubleshoot customer service issues.
    • Respects the customer’s needs and expectations and will inform customer if these cannot be met.
  • View similar jobs with this employer
    • Immediately and effectively provide exceptional customer service levels to resolve customer concerns and inquiries.
    • 4% vacation pay directly deposited.
Get e-mail updates for the latest Bilingual Customer Service Agent jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Bilingual French/English Customer Service Agent REMOTE- Quebec area
AnswerNet
·
2.8
Canada
•
Remote
$19 an hour
Permanent
Apply on company site

Job details

$19 an hour
Work from home
Permanent
Remote in Canada

Full job description

REMOTE Bilingual French/English Customer Service Agent
Job Type: Full-Time – Work from Home
Hours: 7 days open availability, all shifts
Salary: $19.00 Hourly


About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we
process over 125 million interactions per year.

Summary of Position:

We are looking for remote customer-oriented service representatives who provide high-
level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

  • Manage large amounts of inbound calls and make consistent outbound calls.
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
  • Proven customer support experience or experience as a client service
representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Must be a strong communicator: strong verbal, written, and interpersonal
communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Proficient in typing
  • Must be a peer leader: exemplary attendance, positive attitude, professional
conduct and high-level customer service skills
  • Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
  • Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
  • Flexibility with scheduling and work hours
  • Other requirements may vary as management determines.
  • Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry
  • At least one year of previous high-volume call center experience
  • Experience working with an automatic dialer
  • MUST BE COMPUTER LITERATE
  • Pleasant phone demeanor
  • Experience in BOTH inbound and outbound environments
  • Must be able to speak, read, and write in English and French.
WAH Requirements:
  • PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,
and tablets are not compatible)
  • Hard-wired high-speed internet connection (ethernet cable)
  • USB-connected Headset
  • Webcam
  • A quiet dedicated place to work free from distractions including pets and
children.

Behaviors

Preferred
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Let Employers Find YouUpload Your Resume