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    • Analyze and find solutions to client problems in a friendly and proactive way.
    • Vacation: 3 weeks’ vacation, floater days, care days and more!
    • View all Sun Life jobs - Montréal jobs - Bilingual Customer Service Associate jobs in Montréal, QC
    • Salary Search: Bilingual Customer Service Representative salaries in Montréal, QC
    • See popular questions & answers about Sun Life
    • Understanding of primary care, community care and specialized geriatric services.
    • By strengthening communication, coordination and care planning across…
    • Previous experience in customer service, client support or an administrative role.
    • Language Requirements*: English and French (bilingual proficiency required).
    • Delivering exceptional customer service while handling high call volumes and client inquiries.
    • As a Senior Claims Service Representative, you play a key role in…
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    • We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of…
    • Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental…
    • Delivering exceptional customer service while handling high call volumes and client inquiries.
    • As a Senior Claims Service Representative, you play a key role in…
    • Full-Time | Monday–Friday*.
    • This B2B sales role is ideal for someone with a background in kitchen cabinetry, kitchen design, construction materials, or building…
    • We’re looking for a bilingual sales representative who is motivated, results-driven with excellent interpersonal skills to actively seek out and engage customer…
    • Manages difficult conversations/situations such as advance care planning and goals of care in a healthy and effective manner.
    • Collaborate closely with senior client care and clinical teams.
    • Clear progression path into senior client care / account executive roles.
    • Who This Role Is For*.
    • Perfectly bilingual, both oral and written.
    • Reporting to the Inside Sales Supervisor, the Inside Sales Specialist handles any incoming calls and or inquiries…
  • View similar jobs with this employer
    • Manages difficult conversations/situations such as advance care planning and goals of care in a healthy and effective manner.
  • View similar jobs with this employer
    • Manages difficult conversations/situations such as advance care planning and goals of care in a healthy and effective manner.
  • View similar jobs with this employer
    • Manages difficult conversations/situations such as advance care planning and goals of care in a healthy and effective manner.
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Job Post Details

Bilingual Customer Service Representative
Sun Life
·
3.8
Montréal, QC
•
Hybrid work
$52,500 a year
Full-time
Apply on company site

Job details

$52,500 a year
Full-time
Monday to Friday
Hybrid work in Montréal, QC

Full job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Discover how you can make a difference in the lives of individuals, families and communities around the world.


Job Description:

Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.

Why You'll Love Working with Us:

  • We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work!
  • Weekday Schedule : Enjoy a Monday to Friday work week with shifts between 8AM to 8PM. Shifts vary from 8AM to 8PM and require full availability between these hours.
  • Competitive Compensation: Competitive salary starting at 27,95$ per hour, plus an annual bonus based on objectives.
  • Work-Life Balance: Hybrid position with 2 days in office per week. Quantity and fixed days per week subject to review.
  • Benefits: Flexible Benefits program from the day you join, Employee & Family Assistance Program, Defined Contribution Pension Plan, Stocks Ownership & Wellness Programs.
  • Vacation: 3 weeks’ vacation, floater days, care days and more!
  • Career Growth : Ongoing training and development opportunities to advance your career.

What You’ll Do :

Our supportive leaders are looking for talented customer service individuals that will:

  • Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
  • Analyze and find solutions to client problems in a friendly and proactive way.
  • Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
    • Ensure our Clients and advisors have the right information taking the right amount of their time.

Apply now if:

  • You are customer service oriented , tech-savvy, like to solve problems and thrive in a fast-paced environment.
  • Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
    • Experience in call center, reception, hospitality, food and services, and retail are assets.

This role requires Reliability Status Clearance . In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years , and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

#LI-Hybrid


The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.


Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.


Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com .


We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.


We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Salary Range:

52,500/52 500 - 81,500/81 500

Job Category:

Call Centre

Posting End Date:

08/11/2026
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