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    • You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features.
  • View similar jobs with this employer
    • We’re hiring full-time inbound service representatives!
    • Build and strengthen customer relationships by responding to a high volume of inbound phone calls and…
    • Answering Inbound calls from our customers.
    • Resolve challenging situations while maintaining call control.
    • Bilingual Inbound Customer Service Representative.
    • Experience in sales, customer service, or a call centre.
    • Ongoing coaching and professional development.
    • Competitive hourly base pay + uncapped commissions.
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    • Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable.
    • 1-3 years of related customer service, preferably in a call centre or Customer Accounts, in the financial services, insurance sector and Agricultural industry.
    • As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand.
    • Must pass a background check.
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    • We can only hire candidates who reside outside of Quebec, and fluency in French and English is required, including a short French-speaking assessment during…
    • Escalate customer complaints and/or calls to your manager when necessary.
    • Record detailed call information for auditing, reporting, and follow-up purposes.
    • Availability to work between 8:00AM and 8:00PM EST Monday to Friday (37.5 hours per week).
    • Investment Specialist, BMO Investment Centre (Bilingual in French and…
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    • Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally.
    • 1 à 2 ans d’expérience dans le service client ou en centre d’appels.
    • Votre rôle comme représentant(e) bilingue, service aux consommateurs consistera à soutenir…
    • Customer service and/or call-center experience (preferably withing the banking industry).
    • Assisting and mentoring customer representatives throughout the estate…
    • Make outbound calls and answer incoming calls to complete verifications.
    • Reporting to the Manager of Verifications, the Screening Agent is responsible for the…
    • Minimum One (1) to Two (2) years’ experience in a call centre, or client service environment;
    • Fluently bilingual in English and French, both verbal and written…
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Foundever logo
Bilingual Customer Service Representative
Foundever
·
3.4
New Brunswick
$16.10–$16.60 an hour
Apply on company site

Job details

$16.10–$16.60 an hour
No weekends, Monday to Friday
New Brunswick

Full job description

Req ID#: 406119
Remote, New Brunswick, CA
Job Description:

Bilingual Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference


Job Overview

As Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.


This opportunity represents an existing vacancy supporting current business operations.

Why You Should Join Us

  • $16.10 - $16.60 dependent on the province you live in with a $2.00 Bilingual Premium
  • NO WEEKENDS! Hours of opearation are Monday to Friday between the hours of 8:30 AM to 6:30 PM ET
  • Enjoy the benefits of working from home. Save time, money and reduce stress
  • No equipment? We provide everything you need!
  • Join a supportive community focused on engagement and recognition
  • Hands-on paid virtual classroom-style training, as well as ongoing job specific training

What We Are Looking For

  • Must reside in Canada
  • Must be at least 18 yrs of age
  • Highschool diploma or equivalent
  • Must have at least 6 months of working experience in the customer service field
  • Must pass a background check

Language skills:

Fluency in English and French is required, as the role involves supporting both French-speaking and English-speaking clients.

Key Skills

  • Strong verbal and written communication skills in both French and English will be needed to assist both French and English speaking customers.
  • Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
  • Able to navigate multiple systems and have an understanding google maps or similar tools
  • Strong problem-Solving, Empathy, Adaptability and Reliability

Home Setup Requirements

  • A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
  • A quiet, distraction-free space is essential; webcam video presence will be required during training and production

This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.


EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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