Bell Captain jobs

Bell/Valet Captain – Full-Time

Nita Lake Lodge | Whistler, BC
Full-Time

Nita Lake Lodge is looking for a full-time Bell/Valet Captain to join our Front Office team and lead the arrival and departure experience for our guests.

As one of the first and last points of contact at the Lodge, the Bell/Valet Captain plays an important role in setting the tone for an exceptional luxury guest experience. This is a hands-on leadership position for someone who understands that luxury hospitality is found in the details — anticipating needs, creating genuine connections and delivering polished, personalized service that feels effortless.

What You’ll Do

• Lead the Bell and Valet team, setting the standard for warm, polished and personalized luxury service.
• Create seamless and highly personalized arrival and departure experiences for every guest.
• Anticipate guest needs and look for opportunities to turn everyday interactions into memorable experiences.
• Safely park and retrieve guest vehicles while overseeing the organization and flow of valet operations.
• Assist guests with luggage, room escorts, deliveries, amenities and special requests with care and discretion.
• Manage secure storage and retrieval of luggage and guest belongings.
• Coach, train and support Bell/Valet team members in luxury service standards, professional communication, guest engagement and attention to detail.
• Coordinate closely with Front Desk, Housekeeping and other departments to anticipate and respond to guest needs.
• Support hotel shuttle operations, ensuring safe, timely and professional service.
• Maintain impeccable presentation and organization of the hotel entrance, lobby, porte-cochère and Bell/Valet areas.
• Oversee seasonal guest amenities, including bikes, paddleboards and kayaks, ensuring they are presented and maintained to a high standard.
• Assist guests with skis, bikes and other seasonal equipment.
• Provide confident, thoughtful recommendations and act as an ambassador for Nita Lake Lodge and Whistler.
• Respond to guest concerns with urgency, empathy and ownership.
• Support Front Office leadership and other hotel operations during busy periods as required.

What We’re Looking For

• Previous hospitality or guest service experience, preferably within a luxury hotel or resort environment.
• Previous leadership, supervisory or team-lead experience is an asset.
• A genuine passion for luxury hospitality and creating exceptional guest experiences.
• Valid BC Class 5 Driver’s Licence and a clean driving record.
• Confidence safely operating a variety of guest vehicles.
• Strong communication and interpersonal skills.
• A polished, professional and approachable presence.
• Exceptional attention to detail and an ability to anticipate guest needs.
• Strong organization, judgment and discretion.
• Ability to remain calm, composed and solutions-focused during busy arrival and departure periods.
• Knowledge of Whistler and the surrounding area is an asset.
• Full-time availability, including mornings, evenings, weekends and holidays as required.

Physical Requirements

This is an active, hands-on position. You must be comfortable:

• Standing and walking for extended periods.
• Working outdoors throughout Whistler’s changing seasons.
• Lifting and transporting luggage up to 40 lbs.
• Safely pushing and maneuvering luggage carts and equipment.

Why Join Nita Lake Lodge?

At Nita Lake Lodge, we believe luxury hospitality should feel genuine, thoughtful and personal. Our team takes pride in creating memorable experiences through exceptional service, attention to detail and authentic connections with our guests.

If you’re a natural host who takes pride in the details, enjoys leading others and understands what it takes to deliver an elevated guest experience, we’d love to hear from you.

Apply today to join the Front Office team at Nita Lake Lodge.

Pay: From $25.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Company events
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Wellness program

Application question(s):

• Do you have a clean driving record and are you comfortable safely driving a variety of guest vehicles?
• Are you available to work full-time, including a flexible schedule of mornings, evenings, weekends and holidays?
• Do you have previous experience working in a luxury hotel, resort or other luxury service environment?
• Do you have previous experience leading, supervising or training a team?
• Please briefly describe what exceptional luxury service looks like to you.
• This is an active, guest-facing role that involves working outdoors in varying weather conditions and lifting/transporting luggage up to 40 lbs. Are you able to perform these requirements with or without reasonable accommodation?
• Do you have secure housing in the Sea to Sky area for the next 12-months?
• Do you have at least 6 months remaining on a valid work permit?

Experience:

• Hospitality: 3 years (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person