Beauty Promotion jobs

Client Experience & Wellness Lead

The Body Bar Apothecary & Wellness Studio — Collingwood, ON

Full-time or Part-time | Daytime & Weekend Availability

The Body Bar Apothecary & Wellness Studio is looking for an exceptional person to join our team in a key client-facing role.

This is more than a traditional retail or reception position.

We are looking for someone who naturally creates connection, notices the details, takes initiative and understands that exceptional service is about how people feel from the moment they walk through the door.

If you love wellness, people, beautiful spaces, great products and being part of a growing business, this may be the opportunity you have been looking for.

About The Body Bar

The Body Bar Apothecary & Wellness Studio is an established wellness business in downtown Collingwood, blending Canadian-made apothecary products, personalized wellness services and exceptional client care.

For more than 20 years, we have been creating meaningful wellness experiences while continuing to evolve and grow.

Today, The Body Bar is more than a store and more than a spa. We are building a wellness destination focused on helping people slow down, reset and feel better — physically, mentally and emotionally.

We are a small, passionate team with a strong vision, and we are looking for someone who wants to be part of what comes next.

The Role

As our Client Experience & Wellness Lead, you will be one of the first and most important points of connection for our clients.

You will help create a warm, elevated and seamless experience throughout the studio while supporting both our retail and wellness service teams.

This role is ideal for someone who is confident, organized and genuinely enjoys helping people.

You will be responsible for:

• Welcoming clients and creating an exceptional front-of-house experience
• Helping clients discover products and services that best support their needs
• Confidently recommending and selling retail products, treatments, packages and gift certificates
• Managing appointments, bookings and client communications
• Supporting practitioners and ensuring treatment rooms and client areas flow smoothly
• Maintaining beautiful merchandising and retail displays
• Keeping the studio organized, stocked and presentation-ready
• Answering phones, responding to inquiries and assisting with daily administrative tasks
• Helping educate clients about The Body Bar products, treatments and wellness philosophy
• Supporting promotions, events, memberships and seasonal campaigns
• Identifying opportunities to improve the client experience
• Taking ownership of tasks rather than waiting to be asked
• Helping the business grow through exceptional service and genuine relationship-building

Who We Are Looking For

We are looking for someone with presence.

Someone warm, confident and capable who can walk into a room and make people feel comfortable.

You may come from wellness, esthetics, hospitality, retail, beauty, tourism or another service-focused industry. What matters most is your ability to connect with people and take pride in creating an exceptional experience.

You are someone who:

• Loves working with people
• Has a genuine interest in wellness and self-care
• Is confident recommending and selling products and services
• Is highly organized and detail-oriented
• Takes initiative and sees what needs to be done
• Communicates professionally and warmly
• Is comfortable working independently as well as part of a team
• Can comfortably manage several priorities at once
• Enjoys creating beautiful, welcoming spaces
• Understands that sales can be about genuinely helping someone find what they need
• Is reliable, positive and accountable
• Wants to learn, grow and contribute ideas
• Has the potential and desire to take on greater responsibility over time

Experience

Previous experience in one or more of the following would be an asset:

Retail sales, hospitality, spa or wellness, beauty, customer service, reception, leadership, merchandising or boutique retail.

However, we are equally interested in finding the right person.

If you have the personality, work ethic and passion we are looking for, we want to meet you.

What Makes This Opportunity Different

At The Body Bar, you are not simply filling a shift.

You are helping create an experience.

You will have the opportunity to learn about wellness, natural products and services while being part of a locally owned business that is continuing to grow and evolve.

For the right person, there is significant opportunity to grow into greater responsibility and leadership within the business.

We want someone who will eventually know our clients, understand our products, believe in what we do and take pride in representing The Body Bar.

Schedule

We are open to both full-time and part-time candidates.

Availability: This position requires weekend availability

Flexibility is important as our business continues to grow.

Compensation

Competitive compensation based on experience, availability, and the level of responsibility you can bring to the role.

Additional opportunities may be available as the position develops.

How to Apply

If this sounds like you, we would love to hear from you.

Please send your resume, along with a short introduction explaining why you believe you would be a great fit for The Body Bar.

We are taking our time with this search because finding the right person matters to us.

The Body Bar Apothecary & Wellness Shop Downtown Collingwood, Ontario

More than a store. More than a spa. An experience.

Pay: $17.60-$22.00 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Vision care

Work Location: In person