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    • MBR is hiring an Assistant General Manager to support the General Manager in overseeing all aspects of resort operations — guest experience, front office,…
    • We offer competitive wages, great benefits and room to grow, all in the stunning surfside setting of Cox Bay.
    • Surf perks including staff lessons and gear access…
    • Maintain up-to-date knowledge of resort amenities and services to assist guests with inquiries and enhance their overall experience.
    • Able to lift up to 50 lbs.
    • Maintain a clean, organized, and sanitized front desk area.
    • Assist guests with requests such as dinner reservations, local information, and resort activities.
    • Oversee daily housekeeping operations, ensuring all rooms and public areas meet resort standards.
    • Previous housekeeping or supervisory experience in a hotel or…
    • Training will be provided in the use of our reservation system and various resort protocols.
    • Good working knowledge of Microsoft Word, Excel, and Outlook and…
    • Strong knowledge of front-of-house, bar, and lounge operations.
    • Lead, coach, schedule, and develop front-of-house supervisors and Team Members.
    • Team Member perks and discounts throughout the resort, including Pines Gift Shop, Cedars Restaurant, and the Grotto Spa.
    • Strong knowledge of front-of-house operations and elevated service standards.
    • Lead, coach, schedule, and develop front-of-house supervisors and Team Members.
    • Front desk/guest services: 1 year (required).
    • 1 year of front desk experience, preference given to those with overnight experience.
    • Oversee daily housekeeping operations, ensuring all rooms and public areas meet resort standards.
    • Previous housekeeping or supervisory experience in a hotel or…
    • Collaborate with the front-of-house team to ensure smooth service and coordination.
    • Be the face of The Knoll and the Sandbar Lounge, providing outstanding…
    • Maintain strong communication with all departments to support seamless resort operations.
    • Maintain thorough knowledge of all menu items, specials, beverages,…
    • We offer competitive wages, great benefits and room to grow, all in the stunning surfside setting of Cox Bay.
    • Surf perks including staff lessons and gear access…
    • We offer competitive wages, great benefits and room to grow, all in the stunning surfside setting of Cox Bay.
    • Surf perks including staff lessons and gear access…
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Job Post Details

Assistant General Manager - job post

Mackenzie Beach Resort
3.0 out of 5 stars
Tofino, BC
$55,000–$62,500 a year - Full-time

Job details

Pay

  • $55,000–$62,500 a year

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Holidays

Location

Tofino, BC

Full job description

MBR is hiring an Assistant General Manager to support the General Manager in overseeing all aspects of resort operations — guest experience, front office, housekeeping, maintenance coordination, staff supervision, and administrative operations. This is a leadership role suited to someone who thrives in a fast-paced, guest-facing environment and wants real ownership over how a property runs.

What You'll Do

  • Act as the primary on-property leader in the General Manager's absence, with full authority to resolve operational and guest issues
  • Oversee daily operations across front desk, housekeeping, and grounds/maintenance to ensure smooth, consistent guest experiences
  • Supervise, schedule, and support front-line staff; assist with hiring, onboarding, and performance management
  • Handle escalated guest concerns and service recovery with sound judgment and a calm, solutions-first approach
  • Support budgeting, payroll administration, and expense tracking in coordination with the General Manager
  • Monitor and help maintain quality, safety, and brand standards across all unit types
  • Assist with vendor and contractor coordination for maintenance, supplies, and property upkeep
  • Contribute to marketing, promotions, and local partnership initiatives as needed
  • Coordinate weddings and private events hosted on-property, from initial inquiry through day-of execution
  • Step into General Manager responsibilities during absences, vacations, or peak-season support periods

What You Bring

  • 2+ years of supervisory or management experience in hospitality, resort, or short-term accommodation operations
  • Strong working knowledge of front office and property management systems (Cloudbeds experience an asset)
  • Demonstrated ability to lead a team, resolve conflict, and stay composed under pressure
  • Comfort with hands-on, varied work — this role moves between front desk, admin, and property walk-throughs
  • Availability for flexible scheduling, including weekends, holidays, and peak summer season
  • Valid BC driver's licence considered an asset
  • A genuine interest in the Tofino community and coastal, outdoor lifestyle

Why Join MBR

  • Work in one of the most beautiful coastal settings on Vancouver Island
  • A close-knit, hands-on team environment with real decision-making responsibility
  • Staff accommodation and/or seasonal perks may be available — details provided at interview

How to Apply

Please submit your resume and a brief cover letter to kit@mackenziebeach.com. We thank all applicants for their interest; only those selected for an interview will be contacted.

Pay: $55,000.00-$62,500.00 per year

Work Location: In person

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