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    • The BDC & Office Administration Assistant plays a key role in supporting the dealership's Business Development Centre (BDC), social media presence, and day-to-…
    • This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and…
    • We are looking for an experienced and motivated Automotive BDC agent to oversee the day-to-day operations of our Business Development Center.
    • This role focuses on generating qualified leads through strategic outreach and engaging potential clients via digital channels.
    • Be the first point of contact for customers scheduling their vehicles for service.
    • Proactively connect with new and existing customers to promote recommended…
    • This position is focused on outbound customer engagement and appointment setting to help drive showroom traffic and support dealership sales growth.
    • As an Appointment Coordinator, you will play a key role in supporting dealership service operations by connecting with customers and ensuring their service…
    • While this is not a customer-facing showroom position, you will be one of the dealership's most important connection points with our customers.
    • Hybrid work environment after training.
    • Starting wage of $21/hour plus performance incentives.
    • No automotive experience or post-secondary education required.
    • In this dual-role position, you’ll be one of the first points of contact for our customers, both in person and over the phone.
    • As the *Appointment Coordinator* you will play a key role in supporting our Service Department by delivering outstanding customer service and assisting clients…
    • Grand Touring Automobiles is seeking a highly organized and customer-focused Super Luxury Automotive BDC Administrator to support the daily operations of our…
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Job Post Details

BDC & Office Admin Assistant, Signature Honda - job post

Signature Honda
4.1 out of 5 stars
Scarborough, ON M1E 2M8
$40,000–$70,000 a year - Full-time

Job details

Pay

  • $40,000–$70,000 a year

Job type

  • Full-time

Location

Scarborough, ON M1E 2M8

Full job description

Position Summary

The BDC & Office Administration Assistant plays a key role in supporting the dealership's Business Development Centre (BDC), social media presence, and day-to-day office operations. This position is responsible for ensuring exceptional customer service, maintaining accurate CRM and dealership records, supporting marketing initiatives, and assisting the Finance Manager with administrative duties. The successful candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced dealership environment.

Key Responsibilities

BDC & Lead Management

  • Manage and monitor all inbound and outbound sales leads.
  • Respond to customer inquiries promptly, professionally, and courteously.
  • Review aged and unattended leads to ensure timely follow-up.
  • Maintain accurate customer information and activity within the CRM.
  • Schedule appointments and coordinate with the sales team.
  • Track lead performance and prepare reports for management.
  • Support continuous improvement of customer follow-up processes.

Social Media & Marketing

  • Manage the dealership's social media platforms and online presence.
  • Create and publish engaging content promoting dealership inventory, services, promotions, and events.
  • Respond to customer inquiries received through social media channels.
  • Assist with marketing campaigns and lead generation initiatives.
  • Monitor online reviews and customer feedback, escalating concerns when appropriate.

Office Administration

  • Review customer and vehicle deal files for accuracy and completeness.
  • Assist the Finance Manager with daily administrative responsibilities.
  • Prepare, organize, and maintain dealership documentation and records.
  • Ensure filing systems are accurate and compliant with company policies.
  • Provide administrative support to management and other departments as required.
  • Assist with general office coordination and special projects.

Team Support

  • Support BDC operations by assisting team members in achieving performance objectives.
  • Help improve operational processes and customer experience.
  • Contribute to dealership initiatives and cross-functional projects.
  • Foster a professional, collaborative, and customer-focused workplace.

Qualifications

  • Previous experience in a dealership BDC, customer service, administration, or office support role is considered an asset.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Experience using CRM systems and Microsoft Office (Word, Excel, Outlook).
  • Knowledge of social media platforms and digital marketing is an asset.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Positive attitude with strong attention to detail and accuracy.

What We Offer

  • Competitive hourly wage plus performance-based bonus.
  • Opportunity to grow within a successful automotive dealership.
  • Supportive and collaborative team environment.
  • Ongoing training and professional development.
  • Employee benefits in accordance with company policy.


We are committed to providing an accessible recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process.

We are an equal opportunity employer and value diversity in our workplace. We welcome applications from all qualified candidates and make employment decisions without regard to any protected ground under applicable human rights legislation.

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