Basstel jobs

You may never have considered working in a call center, but at BASSTEL you’ll be pleasantly surprised. We’re open 7 days a week for maximum scheduling flexibility.

We provide complete training and as a BASSTEL employee, you’ll be treated with respect and consideration.

Full-Time and Part-Time positions available!

Please submit resumes in confidence to: JOBS@BASSTEL.COM

No phone calls please.

Current Job Openings

We have several positions available for personable and articulate individuals. Attention to detail, excellent typing and reliability are mandatory.

Inbound Customer Service Rep (5 years of Work Experience)

Required Skills:

• Excellent English and grammar
• Great phone demeanour
• Extremely professional telephone etiquette
• Strong verbal communication
• Sound judgement in practical matters (common sense)
• Strong customer service, problem solving, and interpersonal skills
• Computer skills with excellent keyboarding and attention to detail

Job Duties:

• Answer inbound calls
• Access customer accounts via proprietary software
• Provide accurate information
• Process customer requests on their account
• Escalate to supervisor if necessary

>>> We are also seeking bilingual service reps fluent in French and English

Inbound Customer Service Supervisor (10 years of Work Experience)

Required Skills:

• Excellent English and grammar
• Proficient conversationalist
• Great phone demeanour
• Strong people skills
• Extremely professional telephone etiquette
• Highly confident with strong verbal communication
• Strong customer service, problem solving, and interpersonal skills
• Computer skills with excellent keyboarding and attention to detail
• Experience in hiring and training
• Analytical with good memory
• Conscientious
• Ability to multi-task
• Comfortable in a fast-paced environment
• Able to handle service escalations courteously and professionally

Job Duties:

• Handle service escalations
• Hire, train and schedule service reps
• Monitor and assist service reps
• Provide ongoing training for service reps

Required Skills:

• Excellent English and grammar
• Great phone demeanour
• Extremely professional telephone etiquette
• Strong verbal communication
• Sound judgement in practical matters (common sense)
• Strong customer service, problem solving, and interpersonal skills
• Computer skills with excellent keyboarding and attention to detail

Job Duties:

• Answer inbound calls
• Access customer accounts via proprietary software
• Provide accurate information
• Process customer requests on their account
• Escalate to supervisor if necessary

>>> We are also seeking bilingual service reps fluent in French and English