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    • Devon Transport Ltd. operates a central customer service line that takes calls for all locations in BC.
    • The staff at this location are responsible for helping…
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    • Willingness to drive in all-weather conditions.
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    • The applicant must be goal and result motivated with attention to profitability.
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    • Devon Transport serves customers through out BC and our fleet is a vital component to meeting our customer's needs.
    • Check fluids and accessories of vehicles.
    • Communiquer avec les compagnies d'assurance et les clients par téléphone et/ou par courriel.
    • Effectuer les P.O.S., y compris les mises à jour et les entrées.
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Job Post Details

Customer Service Specialist
Budget Car & Truck Rental
·
3.4
2501 Kenworth Road, Nanaimo, BC V9T 3M4
$19–$20 an hour
Permanent, Full-time
Apply now

Job details

$19–$20 an hour
Paid time off, Vision care, Dental care, RRSP match, Casual dress, Extended health care, Wellness program, On-site parking
Permanent, Full-time
Weekends as needed, Holidays
2501 Kenworth Road, Nanaimo, BC V9T 3M4

Full job description

Job Description – Customer Service Specialist

Reports to:

Department Manager

Position Summary

Devon Transport Ltd. operates a central customer service line that takes calls for all locations in BC. The staff at this location are responsible for helping customers with many different needs from making reservations, answering general questions, handling customer service disruptions, quoting rates, making storage reservations and show customers why Budget is the best choice for their rental needs all while upholding Devon Transport Ltd.’s high standards of service. This is a fixed-term contract with an option to extend for the right candidate.

Position Responsibilities

  • Answering customer inquiries
  • Quoting Rates effectively
  • Making reservations accurately
  • Communicating with location staff and internal staff through email and internal messaging systems.
  • Solving customer complaints following the Customer Service Department’s Procedures
  • Following the Customer Service Department’s recommended dialogue.
  • Communicating policies and procedures effectively to customers.
  • Completing administrative tasks as directed by management.

Position Requirements:

  • Customer Service focused.
  • Shift flexibility as needed to meet business demands.
  • Punctual and accountable for shifts
  • Willingness to learn.

Qualifications and Experience

  • General communication with team members.
  • Customer service experience considered an asset
  • Tourism experience considered an asset

Knowledge, Skills, and Abilities

  • Excellent listening and communication skills.
  • Flexibility and ability to adapt to changes.
  • Work alone and in a team environment.

Working Conditions

  • Schedule that includes weekends and holidays.
  • Ongoing training and feedback

Candidates may be contacted to complete a short phone interview.

Students are welcome to apply.

Pay: $19.00-$20.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Location:

  • Nanaimo, BC V9T 3M4 (preferred)

Work Location: In person

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