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Automotive Service Operation Manager jobs

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    • Lead all daily operations of a high-volume dealership service department.
    • Minimum 10 years of automotive service leadership experience.
    • As the Fixed Operations Manager, you will manage the efficient and profitable operations of the service, and parts departments.
    • Job Types: Full-time, Permanent.
    • Improve customer service quality results by studying, evaluating and re-designing processes, establish and communicating service metrics, monitoring and…
    • Service manager: 1 year (preferred).
    • Knowledge of dealership management systems and service operations.
    • Minimum 3–5 years of automotive service management…
    • A proven leader with 5+ years in management (automotive or retail sales preferred).
    • Lead Sales Growth – Drive revenue with smart strategies, coach your…
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    • Comprehensive Health & Dental Coverage (includes vision and paramedical services).
    • Continuously improve branch operations by identifying bottlenecks, testing…
    • Dealership service manager: 3 years (preferred).
    • Previous dealership Service Manager or senior fixed operations experience leading a large team.
    • Previous leadership experience in an automotive service department (GM experience considered a strong asset).
    • Provide technical guidance to customers regarding…
    • Collaborate with dealership management to develop strategies for improving service operations and increasing sales.
    • This role will be responsible for overseeing all aspects of the company’s operations.
    • Communicating with vendors to negotiate prices on new vehicles, parts, and…
    • Previous experience as an assistant manager, service writer or service manager is an asset.
    • A focus on front counter customer service and sales utilizing your…
    • Build and maintain strong working relationships with plant operations leaders, production supervisors, and functional managers at all three facilities.
    • At Central Nova Hyundai the Fixed Operations Coordinator is responsible for overseeing the fixed operations including both parts & service.
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    • Strong expertise in automotive diagnostics and repair.
    • The Service Manager is responsible for overseeing all aspects of the service department,.
    • Minimum 3-5 years of automotive sales management experience preferred.
    • Lead the daily operation of the showroom and sales floor.
    • OMVIC Licence in good standing.
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Job Post Details

Service Manager - job post

O'Neill Auto Group
900 Topsail Rd, Mount Pearl, NL A1N 3J9
Full-time

Job details

Job type

  • Full-time

Location

900 Topsail Rd, Mount Pearl, NL A1N 3J9

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance
  • Store discount

Full job description

Job Overview

O'Neill Auto Group is looking for an exceptional Service Manager to lead one of the region's busiest dealership service departments. This is an opportunity for a proven leader who thrives in a high-volume environment, enjoys solving problems, and knows how to build accountability while earning the respect of the team.

Our department is busy, fast-paced, and constantly evolving. You'll inherit a group of experienced technicians, advisors, and support staff who need a leader who is confident, fair, decisive, and willing to roll up their sleeves. If you've successfully led large service operations, improved performance, elevated customer satisfaction, and built winning cultures, we want to hear from you

Responsibilities

  • Lead all daily operations of a high-volume dealership service department.
  • Drive exceptional customer experiences while improving Customer Satisfaction Index (CSI) scores and customer retention.
  • Coach, mentor, and hold accountable a large team of service advisors, technicians, apprentices, and support staff.
  • Develop a culture focused on teamwork, performance, professionalism, and continuous improvement.
  • Monitor and improve key fixed operations metrics including gross profit, labour sales, productivity, efficiency, effective labour rate, technician utilization, and warranty performance.
  • Manage departmental budgets, expenses, forecasting, and profitability.
  • Work closely with Parts, Sales, and Executive Leadership to achieve dealership objectives.
  • Recruit, train, and retain top talent while building future leaders.
  • Create efficient processes that improve workflow, communication, and operational excellence.
  • Address challenges head-on while maintaining a positive, customer-first culture

Skills

  • Minimum 10 years of automotive service leadership experience.
  • Minimum 5 years managing a high-volume dealership service department.
  • Demonstrated success leading large teams.
  • Proven experience improving CSI scores and customer retention metrics.
  • Strong understanding of fixed operations performance indicators.
  • Excellent communication, coaching, and leadership skills.
  • Financial acumen with experience managing departmental budgets and profitability.
  • Ability to thrive in a fast-paced, performance-driven environment.
  • Passion for developing people and creating winning cultures.
  • A leader who isn't afraid to make difficult decisions, manage through change, and bring stability to a demanding operation.

Ready for the Challenge?

If you're an experienced automotive service leader looking for the opportunity to lead a department, develop people, and deliver outstanding customer experiences while driving exceptional business results, we'd like to meet you.

Apply in confidence today and help shape the future of service excellence at O'Neill Auto Group.

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care

Work Location: In person

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