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Automotive Service Manager jobs

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    • Service manager: 1 year (preferred).
    • Minimum 3–5 years of automotive service management experience.
    • Employee vehicle purchase and service programs.
    • Hiring of service technicians and forecasting labour requirements.
    • You will be responsible for planning, organizing, and controlling the activities in the…
    • Dealership service manager: 3 years (preferred).
    • Leading, coaching and developing our service advisors, technicians and support staff.
    • Proven dealership experience with a strong background in automotive service management.
    • Lead and motivate service technicians to deliver quality automotive…
    • _*Previous automotive service management experience is required.
    • Understanding of warranty administration, repair order flow, and service metrics.
    • Proven experience in an automotive service management role.
    • Experience in upselling services and products in an automotive setting.
    • Ensure efficient and timely completion of automotive repairs and maintenance services.
    • Oversee and lead a team of service technicians, apprentices, and service…
    • Minimum three years of multi-unit (franchise/chain) operations experience in the automotive repair industry.
    • The successful candidate will oversee and support…
    • 2+ years of experience in customer service, sales, hospitality, or automotive service.
    • Greeting customers and checking vehicles in for service.
    • Direct and delegate effectively to the service staff.
    • Strong understanding of labor and bill out rates from service department, piece ranking reports, asset…
    • Proven track record as a service advisor or manager.
    • Experienced in providing exceptional customer service.
    • Coaches team members to provide excellent customer…
    • 2-3 years’ related experience as an automotive service advisor.
    • Service advisor: 1 year (Preferred).
    • Examine every customer’s service history before completing…
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    • Strong understanding of automotive financing, leasing, and aftermarket products.
    • We are looking for a results-oriented individual who can build strong customer…
    • This role requires strong leadership skills, a solid background in automotive repair, and a passion for delivering exceptional customer service.
    • Deep knowledge of automotive finance, insurance products, and legal compliance.
    • Proven experience as an FSM, Business Manager, or similar role, preferably…
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Job Post Details

Automotive Service Manager - job post

Kitchener Nissan
4.3 out of 5 stars
Kitchener, ON
$110,000–$165,000 a year - Full-time

Job details

Pay

  • $110,000–$165,000 a year

Job type

  • Full-time

Location

Kitchener, ON

Full job description

Drive Excellence. Lead a Winning Team. Deliver Exceptional Customer Experiences.

Kitchener Nissan is seeking an experienced, motivated, and customer-focused Service Manager to lead our Service Department. This is an exciting opportunity for a proven automotive leader who thrives in a fast-paced dealership environment and is passionate about developing people, growing business performance, and delivering outstanding customer satisfaction.

As one of the region's busiest Nissan dealerships and a high-volume used vehicle retailer, our Service Department plays a critical role in both customer retention and the efficient reconditioning of used vehicle inventory. We are looking for a leader who can balance exceptional customer service with strong operational performance in a busy and dynamic environment.

What You'll Do

  • Lead, coach, and develop a high-performing team of service advisors, technicians, apprentices, and support staff.
  • Drive service department profitability while maintaining exceptional customer satisfaction scores.
  • Oversee the efficient reconditioning and preparation of a high volume of used vehicles to support sales operations.
  • Monitor and improve key performance indicators including labour sales, effective labour rate, technician productivity, reconditioning turnaround times, and customer retention.
  • Ensure efficient scheduling, workflow management, and shop capacity utilization.
  • Handle customer concerns professionally and proactively.
  • Maintain compliance with Nissan standards, dealership policies, and health and safety requirements.
  • Collaborate with the Parts, Sales, and Fixed Operations teams to achieve dealership goals.
  • Recruit, train, and mentor team members to support long-term growth and succession planning.
  • Foster a positive, accountable, and customer-first culture.

What We're Looking For

  • Minimum 3–5 years of automotive service management experience.
  • Strong leadership and team-building skills.
  • Experience managing a busy service operation with significant used vehicle reconditioning volume.
  • Proven track record of achieving financial and operational targets.
  • Exceptional customer service and conflict-resolution abilities.
  • Knowledge of dealership management systems and service operations.
  • Excellent communication and organizational skills.
  • Valid Ontario driver's licence with a clean driving record.
  • Nissan or import-brand dealership experience is considered an asset.

What We Offer

  • Competitive salary plus performance-based bonus program.
  • Comprehensive benefits package.
  • Ongoing manufacturer and leadership training.
  • Career advancement opportunities.
  • Supportive ownership and management team.
  • Employee vehicle purchase and service programs.
  • A modern facility with industry-leading tools and resources.

Join the Kitchener Nissan Team

If you're a results-driven leader who is passionate about delivering exceptional customer experiences, managing a busy service department, and supporting one of the area's largest used vehicle operations, we'd love to hear from you.

Job Type: Full-time

Pay: $110,000.00-$165,000.00 per year

Ability to commute/relocate:

  • Kitchener, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • service manager: 1 year (preferred)
  • car dealership: 1 year (preferred)

Work Location: In person

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