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Assistant Customer Service Manager jobs in Leduc, AB

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    • Leverage omni-channel to deliver a frictionless customer experience.
    • Support strategies and processes to drive store sales and deliver results through a…
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    • Leverage omni-channel to deliver a frictionless customer experience.
    • Support strategies and processes to drive store sales and deliver results through a…
    • Exceptional customer service, organizational, and communication skills are required.
    • Assist with store functions and day-to-day store activities.
    • Ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies.
    • Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
    • Ensuring excellent customer service standards are met.
    • Addressing customer complaints and resolving issues promptly.
    • Daily Tasks (but not limited to).
  • View similar jobs with this employer
    • Providing good customer service and resolving customer issues.
    • The Assistant Team Leader provides support to the management team in executing and overseeing…
  • View similar jobs with this employer
    • Providing good customer service and resolving customer issues.
    • The Assistant Team Leader provides support to the management team in executing and overseeing…
    • Assists in resolving customer service matters;
    • Coaches associates on customer service fundamentals and provides positive feedback;
    • Provide excellent customer service, both in person and on the phone.
    • Be able to provide day-to-day coaching, mentoring, and motivation to help drive sales while…
    • Deliver exceptional customer service that reflects the Lammle’s Experience in every interaction.
    • Sales and customer service orientated, ability to identify…
    • You deliver amazing customer service by going above and beyond for all Goodwill customers.
    • Managing customer concerns, complaints and compliments and developing…
    • Deliver friendly, knowledgeable customer service.
    • Assist with supervising, coaching, and training staff.
    • Support daily store operations, including opening and…
    • Assists the AGM and site Human Resources to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for…
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Job Post Details

Assistant Manager
Old Navy
 (part of Gap Inc.)
·
3.6
1978 99th Street NW, Edmonton, AB T6N 1K9
Full-time
Apply on company site

Job details

Pay information not provided
Employee stock purchase plan, Paid time off, Vision care, Dental care, Life insurance, Store discount, RRSP
Full-time
Weekends as needed, Evening shift
1978 99th Street NW, Edmonton, AB T6N 1K9

Full job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What you'll do

  • Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
  • Recruit, hire and develop highly productive Brand Associate and Expert teams.
  • Own assigned area of responsibility.
  • Implement action plans to maximize efficiencies and productivity.
  • Perform Service Leader duties.
  • Ensure consistent execution of standard operating procedures.
  • Represent the brand and understand the competition and retail landscape.
  • Promote community involvement.
  • Leverage omni-channel to deliver a frictionless customer experience.
  • Ensure all compliance standards are met.

Who you are

  • A current or former retail employee with 1-3 years of retail management experience.
  • A high school graduate or equivalent.
  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • Passionate about retail and thrive in a fastpaced environment.
  • Driven by metrics to deliver results to meet business goals.
  • Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
  • Ability to travel as required.

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
  • Competitive Paid Time Off plans.*
  • Company match for donations and volunteer time*
  • Registered Retirement Savings Plan
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • Virtual health care 24/7*
  • Maternity/Parental Top Up.*
  • See more of the benefits we offer.
  • For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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