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    • Exemplary selling and customer service skills.
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    • A High School diploma or GED is preferred, but not required for candidates that have at least one year of retail management experience.
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    • A High School diploma or GED is preferred, but not required for candidates that have at least one year of retail management experience.
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    • Share ideas and contribute to initiatives that enhance the client experience and drive business growth.
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    • A High School diploma or GED is preferred, but not required for candidates that have at least one year of retail management experience.
    • 1+ years of retail experience.
    • Help lead a team at a well-known and respected brand store popular with tourists and locals alike.
    • Manage labour and costs thoughtfully while protecting the guest experience.
    • Proven experience leading, coaching, and developing teams.
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Job Post Details

Assistant Store Manager - Pacific Center
MACKAGE
Vancouver, BC V7Y 1K8
Permanent, Full-time
Apply now

Job details

Pay information not provided
Paid time off, Vision care, Dental care, Extended health care
Permanent, Full-time
Vancouver, BC V7Y 1K8

Full job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What you’ll do:

  • Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
  • Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
  • Communicate with management and HQ partners effectively. Support performance evaluations, turnover and action plans for sales team.
  • Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
  • Ensure proactive client engagement leveraging CRM and growing the clientele database.
  • Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
  • Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
  • Model and ensure store policies compliance are achieved and communicated.
  • Ensure proper maintenance and organization of the store standards front and back of house.
  • Handle customer inquiries, concerns and returns effectively.

What you’ll need:

  • Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
  • Exemplary selling and customer service skills. Strong leadership and communication skills.
  • Dynamic, personable with a strong business acumen. Results-oriented and adaptable mindset.
  • Multilingual is a plus.
  • Knowledge of Microsoft Office Suite and POS operating systems.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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