Aspenclean jobs

We are looking for an operationally-minded and people-focused professional to join our Team in the role of Systems Coordinator: Ecommerce & Service in North Vancouver.

AspenClean is a rapidly growing brand operating throughout Canada and the US. We make the ordinary business of green cleaning extraordinary. We believe that every member of our team is a vital contributor to our success. Our culture is based on core values of Integrity and Professionalism.

Your responsibilities are

• Manage ongoing Shopify Website maintenance, updates, and improvements
• Update website content, navigation, merchandising, landing pages, banners, embedded apps and promotional content to support new campaigns, product launches and company initiatives
• Continuously improve UI and UX, taking advantage of new Shopify features and functionality where appropriate
• Review, maintain and optimize apps and integrations with Shopify including Service Online Booking Engine(OBE), Customer Dashboard, Mobile Customer App.
• Work with the content and creative teams to ensure website content is accurate, engaging, optimized and aligned with current campaigns
• Manage Klaviyo email marketing and its integration with Shopify and Salesforce/CRM including creating newsletters, maintaining and improving automated flows, updating segmentation and adapting programs as new features and opportunities become available
• Improve email and SMS customer journeys to support product discovery, conversion, retention, and repeat purchases
• Review Recharge subscription performance and customer experience, identify friction points, and implement improvements
• Create and maintain Shopify Flow automations to improve operational efficiency, reward customers, and strengthen retention
• Manage and optimize Yotpo Reviews and Loyalty, improving functionality, customer participation, and the overall user experience
• Monitor Google Search Console, identify technical or indexing issues and coordinate necessary improvements
• Analyze website and marketing performance using Google Analytics and Shopify Analytics
• Develop reporting that identifies trends, opportunities and areas requiring attention
• Work closely with the content team, Ecommerce, Service platforms, and external partners to improve organic visibility, conversion and customer engagement
• Manage and optimize paid digital campaigns across Google Ads, Meta/Facebook Ads and Pinterest Ads
• Monitor campaign performance, budgets, audiences, creative performance, and conversion results
• Coordinate advertising campaigns with website promotions, email campaigns, launches, and broader marketing initiatives

Successful candidates will be:

• Able to multi-task and prioritize effectively
• Be proficient with computer applications, email, chats including Microsoft Office, Google Suite, Outlook, etc. and database systems for booking, scheduling, CRM, ecommerce, such as Shopify, Yotpo, Recharge, Klaviyo, Asana, Salesforce, etc.
• Capable of dealing with issues and complaints quickly and effectively
• Possess excellent attention to detail and problem-solving skills
• Experience with identifying system and work flow issues and driving resolutions
• Passionate about delighting clients, and a healthy, non-toxic lifestyle
• A team player willing to involve themselves in all aspects of the business.

The role should take a proactive approach to the ecommerce business—regularly reviewing new platform capabilities, identifying opportunities for improvement and ensuring that Shopify and the wider digital ecosystem continue to evolve with the needs of the business.

Key attributes

• University or College degree
• Exceptional communication in English and interpersonal skills
• At least 3 years of experience in Ecommerce or system enhancements coordination
• Computer proficiency in ecommerce platforms, office applications, collaboration apps
• Experience using CRM and ecommerce sales channels apps
• Ability to effectively communicate technical issues in laymen 's terms
• Experience balancing multiple tasks in a fast-paced working environment

What we offer

• A fun place to work, located in North Vancouver, at the foothills of the Rocky Mountains
• Competitive salary
• Performance-based bonus
• Other benefits: (sit/stand desks, staff discounts on company products and services)
• Extended health & dental benefits
• Help with immigration/PR sponsorship
• Playing with our office dog Dusty!

Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care

Ability to commute/relocate:

• North Vancouver, BC V7H 0A2: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Work Location: In person