Appointment Coordinator Service Advisor jobs

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for an Advisor Support Coordinator to join our Store team. In this role you’ll be responsible for:

Appointment Preparation & Client Readiness

• Prepare client profiles and relevant documentation so the advisor enters every appointment informed and ready
• Review client purchase histories in CRM prior to each appointment to identify gaps, potential needs, and areas of interest — brief the advisor before the client arrives

Client Pickup Coordination

• Contact clients for pickup appointments in coordination with each advisor's schedule, using the client's preferred communication method
• Ensure deferred pickup standards and procedures are followed — coordinate client notification, confirm advisor availability, and prepare the pickup experience in advance
• Communicate pickup status updates to the advisor and client as appropriate

In-Appointment Support

• Participate in key appointments to extend the advisor's capacity — managing product pulls, floor logistics, POS processing, or documentation so the advisor remains focused on the client relationship
• Support Connect, Curate, and Commit behaviors by ensuring the physical and logistical environment of the appointment reflects those standards
• Handle POS transactions accurately on behalf of the advisor when required

MTM, Special Order & IST Follow-Up

• Own the follow-up process for all Made-to-Measure, Special Order, and Inter-Store Transfer items for assigned advisors
• Track outstanding items against established timelines and proactively resolve or escalate before they become client-facing issues
• Communicate status updates to the advisor and to clients as appropriate, using the client's preferred channel

Tailorshop & Logistics Liaison

• Serve as the primary point of contact between assigned advisors and the tailorshop — communicating alteration details, turnaround expectations, and any client-specific requirements
• Liaise with Logistics to support deliveries — tracking, coordinating, and communicating status to the advisor and client as needed
• Follow up on outstanding alterations and escalate delays before they impact client pickup timelines

Back-Office & Administrative Support

• Ensure all client contacts and interactions related to assigned advisors are captured in CRM and Herringbone within established timelines and standards
• Gather and update relevant client details for new and existing clients following each interaction

Successful candidates will require:

• 
  A minimum of 3-5 years of retail experience in a client facing role, with a track record of managing client appointments, answering client inquiries, coordinating and performing administrative tasks with a high level of client satisfaction
• A strong service orientation – a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist VIP clientele
• A focus on driving long-term customer loyalty and conversion
• Strong communication skills and a keen understanding of policies and procedures

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

BC ONLY: **Compensation will be based on skills and experiences, with a starting rate of $50,000 annually plus a specialized bonus plan.

We thank you for your interest in this opportunity.

#INDHIGH

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.