Alarm Call Center Manager jobs

Position Overview:

Synergy Protection Group Inc. is seeking dedicated, experienced, and passionate Mobile Supervisor/Support to join our growing team.

This hybrid role combines responsibilities as a Mobile Supervisor/Support. You will play an essential part in overseeing security operations, ensuring the safety and protection of our clients, and leading a team of security personnel across both day and night shifts.

Additionally, you will support workforce management by addressing scheduling inquiries, making outbound calls to fill last-minute or dropped shifts, and assisting the Support Team Manager in fostering strong employee and client relationships.

We are looking for individuals who excel in fast-paced environments, demonstrate strong leadership, and are committed to delivering outstanding service. If you thrive on challenges and take pride in your work, we would love to hear from you!

Job Status: (Days/Nights - Must be open to work both)

Key Responsibilities:

• Supervise and coordinate a team of security personnel to ensure the effective implementation of security procedures and protocols.
• Conduct regular mobile patrols to monitor premises, deter security breaches, and ensure safety across assigned sites.
• Respond to security incidents and emergencies, utilizing sound judgment and proper security techniques.
• Oversee and ensure that daily reports, logs, and incident reports are properly written and submitted in a timely manner.
• Position may be required to be stationed at a specific site from time to time should the need arise
• Manage queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts
• Assisting the Support Team Manager with the day-to-day employee/client relationships in a proactive manner
• Respond to employee inquiries, research client/employee issues, resolve service issues/errors and demonstrate proactive, solution-based approach to enhance client relations
• Collaborate with Scheduling Coordinator, HR and Training to ensure recruitment and placement processes to achieve an optimal level of client/staff compatibility

Required Qualifications:

• Valid Security License and G Drivers License with clean driver's abstract
• At least 1 year of Security Supervisory experience.
• Arresting experience and knowledge of proper protocols.
• Valid Use of Force certification.
• Valid CPR and First-Aid certification.
• Excellent communication and writing skills, with a strong command of the English language.
• Proven ability to work independently as well as part of a team.
• 2 years of dispatch experience required.
• Prior Call center experience is an asset
• Proficient experience in administration
• Excellent verbal and written communication skills, interacting both internally and externally

Why Join the Synergy Protection Group Family?

At Synergy, we are committed to providing exceptional service and redefining the security industry for the 21st century. As a people- and client-centric agency, we value integrity, transparency, and innovation in all that we do. We offer an environment where team members are empowered to thrive, develop, and grow with the company.

Perks & Benefits:

• Competitive pay and comprehensive benefits package
• Free training opportunities, including Use of Force, Non-Violent Crisis Intervention, Mental Health First Aid, and Report Writing
• A responsive management team that values your input and feedback
• Flexible work schedules to accommodate your lifestyle
• Continuous coaching and professional development support
• A strong commitment to diversity and employee engagement
• Growth and development opportunities within the organization

Commitment to Diversity: Synergy Protection Group Inc. is proud to be an Equal Opportunity Employer. We encourage all qualified candidates to apply and welcome applications from diverse backgrounds. Accommodations are available upon request during the interview process.

AI Disclosure: Artificial intelligence (AI) is not used to screen, assess or make selection decisions for this position. All applications are reviewed by qualified members of our hiring team and hiring decisions are based on individual qualifications, skills and experience.

Vacancy Status: This job posting is for a currently available position, whether existing or newly created, that has been approved for hire within the organization.

If you are ready to take on a fulfilling and rewarding role in security, apply today and become part of the Synergy team!

Pay: Up to $21.00 per hour

Application question(s):

• Are you able to work weekends?
• Are you able to work continental rotation?

Education:

• Secondary School (preferred)

Experience:

• Supervisor: 2 years (required)
• Dispatch/Call Centre: 2 years (required)

Licence/Certification:

• Security Guard Licence (required)

Work Location: Hybrid remote in North York, ON M2J 4R3