Advantage jobs

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Ramp Service Agent plays a critical role in ensuring the safe and efficient operation of our airline. In this role, you'll support aircraft arrivals and departures by handling baggage, cargo, mail, and aircraft servicing activities while maintaining the highest standards of safety, security, and customer service. This position offers the opportunity to work in a fast-paced airport environment as part of a dedicated team that keeps our operation moving.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations.

• Load, unload, sort, and transport baggage, cargo, and mail between aircraft, terminals, and designated airport facilities.
• Handle cargo documentation and complete operational paperwork accurately and legibly.
• Perform data entry and maintain records necessary to support operational requirements.
• Clean and service aircraft interiors, including passenger cabins, cockpit areas, and lavatories.
• Transport and replenish aircraft furnishings, supplies, and equipment according to established procedures.
• Perform exterior aircraft servicing, including potable water, lavatory servicing, external power connections, air start, and pre-conditioned air support.
• Inspect and monitor fluid levels and equipment as required.
• Support aircraft arrival and departure activities, including pushback, towing, marshalling, and guide person functions.
• Operate ground service equipment and vehicles safely in congested ramp areas.
• May operate forklifts, buses, and de-icing equipment when qualified and authorized.
• Participate in de-icing operations, including preparing and applying approved de-icing solutions.
• Follow all company, airport authority, safety, and security requirements.
• Maintain a safe work environment and comply with all applicable operational procedures.
• This position is considered safety-sensitive.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• High school diploma or GED equivalent.
• Valid driver’s license as required by local authorities.
• Ability to obtain and maintain all required airport security clearances and access privileges.
• Basic computer skills and ability to perform data entry.
• Ability to read, understand, and accurately complete operational documentation.
• Ability to work a flexible schedule, including nights, weekends, holidays, overtime, and shift work as operationally required.
• Ability to distinguish the colors red, green, and yellow.
• Ability to perform basic arithmetic calculations.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Reliable attendance and punctuality.

Physical Requirements

• Ability to frequently lift and move items weighing up to 32 kg (70 lbs) and occasionally heavier weights with assistance.
• Ability to manually handle items of varying sizes, shapes, and weights.
• Ability to stand, walk, bend, kneel, and work outdoors for extended periods of time in varying weather conditions.
• Ability to operate vehicles and equipment in close proximity to aircraft and ground equipment.
• Ability to use depth perception and spatial awareness to safely position equipment around aircraft.
• Ability to perform duties requiring physical stamina and repetitive movements.

Additional Requirements

• Must successfully complete government-required criminal background checks to qualify for unescorted access to airport security identification display areas.
• Must obtain and maintain applicable airport authority and/or Transport Canada security clearances.
• Ability to handle small quantities of approved dangerous goods and hazardous materials in accordance with regulations and company procedures.
• Ability to work safely in a fast-paced operational environment while adhering to all safety and security requirements.

Preferred Qualifications

• Previous airline, airport, logistics, warehouse, cargo, transportation, or ramp operations experience.
• Experience operating ground service equipment, forklifts, or commercial vehicles.
• Knowledge of airport safety procedures and aircraft servicing operations.
• Demonstrated ability to work effectively in a team-oriented environment.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.