Administration Officer jobs

Northern Climate is looking for an organized, dependable, and customer-focused Administrative & Operations Coordinator to support our day-to-day office and service operations.

This role is ideal for someone who is comfortable communicating with customers, coordinating schedules, managing multiple priorities, placing orders, and helping maintain the company's social media presence.

The Administrative & Operations Coordinator will play an important role in keeping service calls and installations organized while ensuring customers receive professional and timely communication.

Key Responsibilities

• Answer and respond to customer phone calls, emails, and inquiries professionally.
• Schedule and coordinate service calls, installations, and customer appointments.
• Organize technicians' schedules and communicate appointment details, changes, and updates.
• Follow up with customers regarding upcoming service calls and installations.
• Coordinate with technicians and management regarding scheduling requirements and job priorities.
• Maintain accurate customer information, service records, schedules, and internal documentation.
• Place orders for equipment, parts, materials, and supplies required for jobs.
• Communicate with suppliers regarding pricing, availability, deliveries, and outstanding orders.
• Track incoming orders and communicate delays or issues when necessary.
• Assist with inventory and supply organization.
• Create, schedule, and publish content for the company's social media accounts, including Facebook and Instagram.
• Help promote company services, completed projects, seasonal promotions, and company updates.
• Monitor and respond to basic social media messages and inquiries.
• Perform general administrative duties, including data entry, filing, document preparation, and record keeping.
• Provide general administrative and operational support to management and the team as required.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Friendly and professional customer-service skills.
• Comfortable communicating with customers by phone, email, and in person.
• Ability to coordinate multiple appointments, jobs, and priorities.
• Strong attention to detail and follow-through.
• Comfortable using computers, email, calendars, and Microsoft Office.
• Comfortable using social media platforms such as Facebook and Instagram.
• Ability to learn scheduling, customer management, and other company software.
• Previous experience in administration, customer service, scheduling, dispatching, or a similar role is an asset.
• Experience in HVAC, construction, trades, or another service-based industry is an asset but not required.

What We're Looking For

We're looking for someone who is organized, proactive, reliable, and comfortable taking initiative.

The ideal candidate can keep technicians, appointments, customers, orders, and office responsibilities organized while providing excellent customer service. We're also looking for someone who is creative and comfortable helping Northern Climate maintain an active and professional social media presence.

Compensation & Schedule

Pay: $20.00–$25.00 per hour, depending on experience and qualifications.

Hours: Full-time, approximately 40 hours per week.

Work Location: In person – Sudbury, Ontario.

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

• On-site parking
• Store discount

Work Location: In person