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    • 2+ years of experience in inside sales, customer service with sales responsibility, or sales support.
    • We are seeking a driven and detail-oriented Inside Sales…
    • 3-5 years of experience scheduling and dispatching field service.
    • Schedule service, warranty and Install calls with the customers and internal staff.
    • Manage the order fulfillment process from purchase order through delivery, ensuring accurate execution and excellent customer service.
    • Track account performance using sales data and monthly vendor scorecards to flag trends, risks, and opportunities.
    • Free bagels, coffee and fruit daily.
    • Complex organization in the utility industry involving customer service, billing systems, project financial management, and.
    • A minimum of 15 paid vacation days.
    • The coordinator is expected to build and maintain quality customer relationships.
    • Provide customers product and service rental estimates or sales quotations.
    • This position collaborates cross functionally with the account, field sales, brand, supply chain, warehouse & customer service.
    • Provide service to all existing company accounts.
    • A realization that customer service and relationships are a primary focus.
    • Order entry and follow-up.
    • Ensure that every customer is met with the most exceptional customer service.
    • At least 3 years of experience in a customer service or system enhancements…
    • You’ll also research parts from service manuals as well as place bi-weekly parts orders based on min/max reports.
    • Reports To: * Parts and Service Manager.
    • Ensure on-time delivery and execution of all company planned initiatives as it pertains to onboarding of new key account products.
    • Respond to customer inquiries, communicate quote and order status, and follow up on outstanding quotes in coordination with the responsible salesperson or…
    • 2+ years of experience in a sales support, customer service, or administrative role.
    • In this role, you will manage the day-to-day administrative functions that…
    • Performing day to day processing of accounts payable transactions and to ensure that finances relating to accounts payable are maintained in an effective, up to…
    • Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
    • Job Type: Permanent, Full-time.
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Inside Sales Coordinator
DEFSEC Technologies Inc.
Kanata, ON
•
Hybrid work
$65,000–$90,000 a year
Permanent, Full-time
Apply now

Job details

$65,000–$90,000 a year
Paid time off, Vision care, Dental care, Life insurance, RRSP match, Extended health care, Work from home, On-site parking
Permanent, Full-time
Hybrid work in 80 Hines Road, Kanata, ON

Full job description

Job Title: Inside Sales Coordinator

Location: 80 Hines Road, Kanata

Position Overview

We are seeking a driven and detail-oriented Inside Sales Coordinator to own the front end of our sales process. This role is responsible for managing inbound opportunities, preparing quotes, and driving follow-ups to support revenue conversion, while ensuring readiness for demos and trade shows.

Equally important, this role is responsible for building and maintaining strong customer relationships through consistent, responsive, and professional communication. The ideal candidate is proactive, organized, and motivated by moving opportunities forward while delivering a high-quality customer experience.

Key Responsibilities

Inside Sales, Customer Relationships & Pipeline Management (Primary Focus)

  • Serve as the primary point of contact for inbound customer inquiries
  • Build and maintain strong, professional relationships with customers through timely, consistent communication
  • Understand customer needs and ensure accurate alignment in quotes and responses
  • Qualify and manage opportunities from initial contact through quote delivery
  • Prepare accurate, timely quotes aligned with customer requirements
  • Actively follow up on quotes, leads, and customer requests to drive conversion
  • Maintain and manage all customer interactions, opportunities, and pipeline activity in HubSpot CRM
  • Ensure data accuracy and visibility across the sales pipeline
  • Support order processing and ensure all sales documentation is complete

Sales Enablement & Demo Readiness

  • Ensure all required equipment and materials are prepared and available to support scheduled demos
  • Coordinate internal demo logistics to ensure readiness without impacting sales timelines
  • Identify and resolve any gaps that could delay or impact demo execution

Trade Show & Event Support

  • Support preparation and logistics for trade shows and events
  • Ensure all sales materials, equipment, and assets are ready and delivered on time
  • Assist in post-event follow-up coordination within the sales pipeline

Qualifications

  • 2+ years of experience in inside sales, customer service with sales responsibility, or sales support
  • Experience using CRM systems; HubSpot strongly preferred
  • Strong communication and relationship-building skills
  • Sales-oriented mindset with strong follow-up discipline
  • High level of organization and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office Suite

Key Competencies

  • Strong customer relationship management and communication
  • Sales-driven with a focus on responsiveness and conversion
  • Ownership of pipeline and customer interactions
  • Ability to balance sales priorities with execution responsibilities
  • Problem-solving and proactive coordination

Performance Indicators

  • Lead response time
  • Quote turnaround time
  • Quote-to-order conversion rate
  • Customer responsiveness and satisfaction
  • CRM data accuracy and pipeline hygiene
  • On-time demo and event readiness

Nice to Have

  • Experience in defence, public safety, or technology industries
  • Experience in equipment-based or technical sales environments
  • Familiarity with quoting processes and sales pipelines
  • Experience supporting demos, trade shows, or field sales activities

Pay: $65,000.00-$90,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Work Location: Hybrid remote in Kanata, ON

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