OVERVIEW
Fastco is seeking a detail-oriented and customer-focused Accounts Receivable Technician to join our Finance team. Reporting to the Credit Manager, the Accounts Receivable Technician will support the day-to-day accounts receivable activities of the department, including processing customer payments for orders, assisting with collection activities, and responding to customer account inquiries.
This is an excellent opportunity for a candidate looking to build a career in accounting, finance, or credit management. The successful candidate will possess strong organizational skills, attention to detail, and a commitment to providing excellent customer service.
RESPONSIBILITIES
Customer Collections – 30%
- Assist with collection activities and follow up on outstanding customer balances.
- Contact customers regarding overdue invoices and payment status.
- Maintain accurate records of customer communications and collection efforts.
- Support the review and monitoring of aged receivables reports.
- Escalate complex collection issues or disputes to the Credit Manager when required.
Order Payment Processing – 50%
- Review customer accounts and process payments for sales orders.
- Process customer credit card transactions accurately and efficiently.
- Contact customers to obtain payment required to release orders.
- Verify that customer accounts meet credit requirements prior to order release.
- Maintain accurate records of payment transactions and account activity.
Customer Account Support – 20%
- Respond to customer inquiries regarding invoices, payments, account balances, and account status in a professional and timely manner.
- Build and maintain positive relationships with customers.
- Reconcile customer accounts and assist in resolving billing discrepancies.
- Collaborate with Customer Service, Sales, and other internal departments to ensure smooth order processing and customer satisfaction.
- Assist with various administrative and accounting-related tasks as required.
QUALIFICATIONS AND SKILLS
- Diploma of College Studies (DCS) or Attestation of College Studies (ACS) in Accounting, Administration, or a related field.
- Previous experience in an office, customer service, administrative, or accounting environment is considered an asset.
- Recent graduates with relevant education are encouraged to apply.
- Strong communication and customer service skills.
- Comfortable communicating with customers by phone and email.
- Willingness to learn collections, credit, and accounts receivable processes.
- Proficiency with Microsoft Office, particularly Excel.
- Experience working with an ERP system (SAP, NetSuite, Sage, or similar) is considered an asset.
- Excellent attention to detail, accuracy, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Bilingualism (French and English, spoken and written) is required to support customers across Canada.
- Knowledge of SAP Business ByDesign is considered an asset.
BEHAVIOURS
- Demonstrates a positive attitude and willingness to learn.
- Maintains a high level of accuracy and attention to detail.
- Provides excellent customer service through professional and courteous interactions.
- Demonstrates reliability, integrity, and accountability.
- Works effectively both independently and as part of a team.
- Communicates clearly and professionally with customers and colleagues.
- Adapts well to changing priorities and business needs.
** this position is on-site
