Bad Managment, No Future, stock in the same area with same salary
Bilingual Customer service specialist (Former Employee) – Halifax Nova Scotia Canada – 27 January 2015
I work for blue ocean contact centers for over 5 years. In which i met a lot of fun people. Some people had more than 5 years in the company. I found that we all complained about the same issues.
Management only looks over their own benefit. If there is going to be a snow storm. They would ask you to go to work 1-2 hours prior to your shift. If your shift is over and there is a snow storm they will ask you to stay and sleep in your chair.
If you are late 3 minutes (literally) you are late for your shift and they will deduct money from your paycheck. 2;59 min is not a late shift but 3;00 is late.
But you are expected to stay up to 30-40 min after your shift is over or until they are okay to let you go. Most of the times they will let you go 5-10 min after your shift is over but if you take a bus to go home that means u lose your bus and need to wait 30+ min or 1 hour + if is a weekend. Meaning if your shift is over at 9pm, you end up at home by 10:00 or 10:30pm.
They will always take correction actions in a negative way. Such as notes in your pier, file and after so many they give you a letter saying they will fire you.
Everyone felt like it was primary school back again. They will have supervisors walking around people and stations making sure you are working and looking at the computer screens. Even though you need to look at the screen for over 7 hours a day. For them every single second of the minute is valuable an you need to take calls, fill reports and help others. If they catch you not looking at the screens working they will file a report and after 3 reports they will give you a letter. After 3 letters you are fired.
Some of the calls are long and painful. Some callers will make agents cry or feel underpaid. The information you handle is very sensitive with high cost repercussions. Is way too much and under paid for the amount of responsibilities you have and the information you handle.
They will take someone new that doesnt really know how things are or work and make him supervisor. That way they take advantage of the "honey moon"stage in people when they fresh start a job. But once the "honey moon" is over is back the same hostile environment.
The only good thing about blue ocean is the floor agents. Hard working people, easy going, friendly and will become your friends for life. Management, coaches, supervisors are a totally different game. Is like playing dogs and cats or cops and thief's,.
My advice. Work there only if you need to,, Or if you are a student, new in Halifax and need to make some cash, make friends and get around.
Once you have the chance run away! Find a real job that has future and you can build a career with.
Blue ocean has no future. You are always stuck in the same position. If so they will make you supervisor but supervisors make almost the same money as an agent and have more responsibilities. The main bosses are always the same and had been for years. They keep playing with new coaches or supervisors as if they were cards.
At the beginning is all pink and blue but with-in 1 month you realize ur stuck at a call center and they want to squeeze every second of your life.......
oh! and dont take to long at the bathroom or they will deduct money from your paycheck even if is a few cents!
Agents are nice, you make good friends, you can travel when you want.
No future, No hope, stuck in the same area for years. Barely any salary incresse over the years, Its the typical call center, Every second counts