Standard entry level IT with slow progression
Afterhours Service Desk Analyst (Current Employee) – Wichita, KS – 3 March 2019
Typical day at work involves handling dozens to hundreds of services for dozens of clients.
Unfortunately, not much to learn on the job unless you are new to IT work although they do provide support for self-learning.
Management is a bad situation, too much to cover here but as an example one of my coworkers was threatened by our manager at the time by means of screaming and attempting to convince my coworker to meet him in the parking lot to fight. That manager was NOT fired for that offense nor was the attacked coworker moved to a team they could feel safe on or really any visible repercussion to the manager or safety measure to the coworker.
I like the culture, although it may have contributed to above managerial concerns.
Hardest part of the job is adapting to entirely different environments between calls and the striking lack of advancement opportunity.
Most enjoyable part of the job is the educational benefit. They will support you through paying for your certification exams, so long as you keep passing them. They also give raises for obtaining additional certifications up to a cap.
Management, large amounts of information to rememebr/reference, lack of appreciation, lack of advancement oppurtunity, constantly understaffed and still picking up more clients