Terrible company to work for.
Plain Clothes Security (Former Employee) – London, on – 3 June 2015
First they'll try to fire you for taking a few days off (not more days than I was allowed by law) to get 4 wisdom teeth out. When I got ESA involved they try to say its for performance related issues..ESA saw through that REAL quick..They give you a manual, but if you follow it, they'll get you in trouble for made up reasons. They don't care if you deter 30 people a day, they only care about arrest numbers even though the manual talks all about deterance.
They expect you to work a shift, then drive to your next shift without any type of compensation and often not even enough time to take a half hour lunch.
They constantly screw up pay and getting it fixed takes multiple weeks, by then there's already two other pay issues. It never ends. The 3 people who run the London office are terrible and I even had to contact ESA a second time for harassment and threats. The manager will tell you one thing, then do exactly what he told YOU not to do the very next day.
Hours are brutal (not long, just so random and right in the middle of the day allowing for no life.) One week will be 40 hours, next week will be 12.
There's never ANY thanks, EVER. No matter how violent of an interaction/arrest, or no matter how much $ you just saved from walking out the store..... they don't even ask if you're OK. You're not on call but they try to make you sign papers saying you'll return all phone calls/texts/emails within ONE hour or be reprimanded.
I broke my phone during an arrest and not only did they not reimburse me, they sent rude emails to me for the few days I was between phones, constantly asking for my new number. Hours are 4 hr shifts, sometimes two in one day....but they throw 12 hour shifts in without asking as per law which make your day 14hrs long. NEVER any overtime, if there's a chance one week....they cancel shifts on you. When I eventually quit, the manager from the London office SPIT ON MY CAR. He also stares at you and gets in your face like he wants to fight when you bring up any issues.
Pay is 13/hour or less.