During my short lived tenure at Leon's in Owen Sound, I learned one very valuable lesson: be careful what you say and who you say it to. In fact, saying as little as possible should be the goal, because it'll only be used against you later on. Only speak briefly, and to the point. Don't make the mistake of discussing your personal life or anything not relating to Leon's or sales in general. It is 100% commission, so your salary is entirely in your hands. There are plenty of customers coming in to purchase furniture and appliances. You are encouraged by management to sell customers on the extended warranties. This can be done but isn't always easy to do, since the customer is already a little wary of spending $3,000 on a sofa that was made in Saigon.
A typical workday begins with signing your name into a book and then putting your card in and waiting for your turn to take the next customer that walks through the door. The hours can be quite long and draining, especially during VIP days and other special events.
The management at the Owen Sound location is rather excellent. The Store Manager as well as the Sales Manager in particular are very helpful and will assist you in any way they can to help you become a successful Sales Associate. The Sales Manager is a veteran Sales Associate himself and is an excellent trainer and a tremendous resource of information.
The darkest and most disturbing aspect of this job would have to be the rivalry between Sales Associates, and particularly the hostility towards new hires. Recently there has been a high turnover of Sales Associates at this location, and it isn't difficult to see why. The attitudes among many of the salespeople are sour. A lot of backstabbing occurs also. Someone will be nice to your face, then the moment you leave the sales post, they'll be talking badly about you to the person next to them. This is, of course, something that pervades every workplace.
That being said, there are many salespeople there who will help you out and give you advice when you need it. There were even a couple of Sales Associates that performed split sales with me so that half the commission went to each salesperson on the same deal. You need to sell $750,000 of merchandise a year in order to keep your job here. That works out to $62,500 per month. My last sale at this store totaled nearly $7,000, so it can be done. That sale took around two hours to close. A few good days like this under your belt, and you'll have the required $62,500 for the month. The Front Office staff are also very helpful and I had a great time working with these people.
Because it is 100% commission, job security is very low. It is entirely in your hands. You have to know when customers are in there to buy. If they are tire kickers, it is your responsibility to convert them into paying customers. Also, you're going to have to contend with salespeople that would like nothing more than to see you get terminated. This is because the newbies are obviously competition. Also watch out for people trying to scoop your sales and sabotage you.
Ultimately, I would have liked to have worked here longer, but the job isn't really what I expected. I would recommend it to anyone looking to start out in commission sales. It is a good place to learn how to sell.
Again, watch what you say!
Free lunches during special events, Excellent Management, Family Owned Business, Lots of Repeat Business, Some excellent salespeople and front office staff
Long hours, conniving salespeople