All levels of management were poor, no one would take accountability. Turnover of middle management was high, so experience was low which exaserbated an already stressful environment. Their answer was to rule over production with the constant threat of discipline, yet operator training was a quick show how to do a task, sign SOP and thats it. Paperwork was never filled in correctly and although it went through 4 checking stages still reached the customer wrong and the product sent back. The culture on the shop floor was to point fingers in a blame game, no one trusted managers and everyone watched their back. Most enjoyable part of the job, "going home".
poor training, poor leadership, poor h&s, poor man-management etc.